Cyara

APRIL 25, 2019

More and more of Cyara’s customers around the world are moving their contact centers to the cloud. This is happening for many reasons, including improved flexibility and reliability, increased speed, and reduced costs.

Contact Center 59

Contact Center Leadership System Analytics 59

Cyara

OCTOBER 29, 2019

Among all the incredible content at Cyara Xchange, perhaps my favorite was Diego Lo Giudice ’s keynote on continuous testing. Diego is Vice President and Principal Analyst from Forrester, and an expert in test automation as well as Agile and DevOps.

Software 52

Software Contact Center Call Center Customer Experience 52

Cyara

OCTOBER 15, 2019

As an increasing number of contact centers migrate to the cloud, another corresponding change is occurring. More and more enterprises have deployed dedicated developers to support their customer experience initiatives.

Contact Center 52

Contact Center Customer Experience Call Center Software 52

Cyara

AUGUST 21, 2019

Few things are more frustrating than being unable to hear the person on the other end of a call. Voice quality can be the difference between keeping and losing a customer, so it’s important to get it right. In fact, contact center expert Beverly McIntosh described good voice quality as “table stakes.”.

Contact Center 52

Contact Center Measurement Technology Company 52

Cyara

AUGUST 20, 2019

Customer experience IT leaders know that a well functioning, complete ecosystem of technology—from IT monitoring, defect tracking, and software development systems to IT ticketing—is key. With this ecosystem in place, companies are empowered to iterate rapidly with quality using Agile and DevOps methodologies in their CX initiatives.

Software 52

Software System Technology Customer Experience 52

Cyara

AUGUST 19, 2019

In my last blog post , I focused on how Cyara Accelerator helps companies accelerate their migration to Amazon Connect by automatically documenting existing IVR applications, and automatically generating call flows in Amazon Connect.

Connections 52

Connections Call Flow System Brands 52

Cyara

JULY 15, 2019

Business users want an efficient and trouble-free way to make changes to IVRs. InProd and New Zealand’s Ministry of Social Development (MSD) have developed a new feature as part of the InProd product, that gives business users what they want.

Resources 52

Resources Customer Experience Contact Center Call Center 52

Cyara

JUNE 17, 2019

The contact center has become the turning point for digital transformation in the enterprise. Companies must now compete by delivering innovative, flawless customer experiences.

Contact Center 52

Contact Center Innovation Communication Customer Experience 52

Cyara

APRIL 1, 2019

When it comes to businesses, cloud-based services have aided the expansion of digital disruption as more and more processes move online. The three standard models associated with cloud computing are: Infrastructure as a Service, Software as a Service, and Platform as a Service.

How To 52

How To Software Contact Center Call Center 52

Cyara

OCTOBER 4, 2019

In my last blog post , I focused on how Cyara Accelerator for Amazon Connect helps companies achieve both speed and quality in their initial migration to Amazon Connect, and in their ongoing development on their new platform. In today’s post, I want to turn my attention to monitoring your CX after you’ve gone live.

Connections 10

Connections Company Contact Center Call Center 10