Gainsight

MARCH 9, 2020

Our CCO, Ashvin Vaidyanathan , and our Chief Strategist, Ruben Rabago , were honored to be invited to do an AMA (Ask Me Anything) on Reddit last week. Additionally, the Customer Success Subreddit is a great place to connect and network with other practitioners and leaders. If you’re on Reddit, you should definitely join!

Handbook 52

Handbook NPS Chief Customer Officer Metrics 52

ChurnZero

JUNE 17, 2022

It requires a genuine understanding of your customer cohorts and their goals, perceptions, and needs. To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. Irit: Hi everyone.

Metrics 98

Metrics How To Effort Score Self Service 98

Gainsight

JUNE 9, 2021

Whether you wanted to hear about Customer Success (CS) and Sales alignment, scaling through hypergrowth, or health score iterations, we had a little something for everyone. Here are the track highlights: Chart-Topping Customer Success Operations. Top Picks: Simplifying Customer Success.

Effort Score 52

Effort Score Chief Customer Officer Sales ROI 52

ChurnZero

JUNE 17, 2022

It requires a genuine understanding of your customer cohorts and their goals, perceptions, and needs. To share how to choose, track, and act on effective onboarding metrics, ChurnZero Customer Success Enablement Team Lead Bree Pecci joined CSM Practice for a drill-down into customer-centric onboarding. Irit: Hi everyone.

Metrics 52

Metrics How To Effort Score Self Service 52

CustomerSuccessBox

JUNE 8, 2022

We, at CustomerSuccessBox , spoke to some of the Top Customer Success Influencers to know how they manage churn! Irit Ezips is the Chief Customer Officer and CEO at CSM Practice. Irit has played a pivotal role in shaping Customer Success best practices and methodologies. Q: Please introduce yourself.

Management 52

Management How To Effort Score Customer Success 52

CSM Practice

DECEMBER 4, 2020

Video Title: How to Prove Value to Customers. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Chris Singh , SVP Customer Success Management, Customer Engagement & Experience at SAP. Today I have Chris Singh, Global head of customer success management at SAP.

How To 69

How To NPS Customers Customer Success 69

ChurnZero

OCTOBER 25, 2019

Q&A: Rethinking Customer Onboarding to Accelerate Success. . Increasingly, Customer Success teams talk about helping customers successfully achieve their desired business outcomes, yet they do very little during onboarding to help customers achieve the results they require. Q&A Recap.

Customer Success 49

Customer Success System Customers Software 49

SmartKarrot

NOVEMBER 16, 2022

The main objective of your entire revenue organization is client success. Client success occurs when your clients perceive the ROI (return on investment) they seek from your offering. Who exactly can be termed a client success specialist? A business or an organization can never be successful unless its customers are.

Handbook 10

Handbook Customer Success Chief Customer Officer Analysis 10

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. When they don’t design around the customer it usually does not end well.

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

Talkdesk

JULY 31, 2017

This interview is with Mike Milburn, Chief Customer Officer of Service Cloud at Salesforce. You meet with customers all the time. It’s definitely happening in SMB, it’s happening in mid-market, it’s happening all around the world. When they don’t design around the customer it usually does not end well.

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

SurveySensum

JULY 14, 2020

Chad Horenfeldt – Director of Customer Success at Kustomer. With over 15 years of experience in customer success, Chad Horenfeldt has a proven reputation as a driven, creative, outcome-focused leader specialized in building and developing Customer Success teams. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 10) Close the Loop with Your Customer Base.

Customer Experience 120

Customer Experience Analysis Metrics Customers 120

ClearAction

JANUARY 20, 2020

Customer experience is customers’ realities compared to their expectations. 2) Update Your Customer Experience Management Definition. Customer experience management (CXM) was developed in recent decades to increase customer lifetime value. 10) Close the Loop with Your Customer Base.

Analysis 90

Analysis Metrics Customers Customer Experience Management 90

Gainsight

SEPTEMBER 24, 2019

CSM reaffirms ROI and goals with new Business Owner and with customer Executive Sponsor in the next EBR. Keep in mind that depending on your business model or customer, you may have a more hands-on or hands-off process. Definitely think about sending over a gift-basket. Try making a personal connection.

Tips 12

Tips Chief Customer Officer B2B Meeting 12

SmartKarrot

JULY 27, 2020

Customer success! Goes without saying, customer success resources break the internet with a humongous flow of information, but it is kind of at sixes and sevens. Chief Customer Officer 2.0: Customer success blogs have a lot to do with customer success software and customer success association.

Resources 10

Resources Customer Success Chief Customer Officer Customer Retention 10