SurveySensum

AUGUST 28, 2023

This metric measures the amount of effort your customers have to put forth while onboarding and using your product or service. In this blog, we’re taking a closer look at the concept of ‘Reducing Customer Effort in Onboarding’ and its significant impact on the user experience.

Strategy 52

Strategy Company Effort Score Chatbots 52

Kustomer

MAY 13, 2020

Taking Care of Every Customer by Promoting a Strong Company Culture. Customer service has always been dedicated to taking care of the customer. More speakers at the event detailed how they refer to their customer service employees as something more encouraging, such as “brand ambassador.”

Self Service 52

Self Service Trends Customer Service Social Media 52

SurveySensum

NOVEMBER 7, 2023

Meet Your Customers Where They Are Providing in-app support makes customers feel that the help is always there for them It also helps reduce frustration and enhances customer retention , ultimately contributing to the overall success of your mobile platform. Launch In-App Surveys To Boost Mobile CX- Request a Demo 6.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Inbenta

FEBRUARY 9, 2021

The ticket connects representative and customer, enabling them to communicate and follow progress on the topic through one clear thread. The system processes and catalogs different requests, tracing the progression of each case from customer request to solution and closing. A ticketing system paired with live chat.

System 52

System Multi-Channel Self Service Social Media 52

SmartKarrot

APRIL 17, 2023

Understanding the basics of AI chatbots An artificial intelligence chatbot is a computer program designed to converse with users through text-based or voice-based interfaces, using Artificial Intelligence (AI) technologies such as Natural Language Processing (NLP) and Machine Learning (ML).

Chatbots 10

Chatbots Communication ROI Policies 10

SurveySensum

SEPTEMBER 26, 2023

Create an Unforgettable First-Time User Experience Do you know that 88% of online users are less likely to return after a bad user experience? This staggering number indicates the importance of creating an exceptional experience for your customers in the initial stages of their journey.

Strategy 52

Strategy Management User Experience Measurement 52

Ecrion

JULY 22, 2019

You’ll identify key touchpoints, understand how many impressions you need to make a sale, and be able to figure out exactly where customers are leaving your website. Customer journey mapping allows you to increase engagement with your customers before they even make a sale.

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78