Lithium

OCTOBER 19, 2022

Taking Dr. Micheal Wu’s Gamification Theory into the Real World. Podcast] Gamification in the Wild: Giving back to build Brand Loyalty. SANE Australia case study | Khoros. For more resources and to expand your knowledge, please visit the links below! Podcast] Lurkers vs. Learners: Renaming Community Members Who Listen.

ROI 52

ROI Gamification Self Service Case Study 52

Natalie Petouhof

MAY 11, 2016

If you are doing something really interesting, make sure to send in your case study! If you have what it takes to compete in the SuperNova Awards submit your application today: https://www.constellationr.com/events/supernova/2016. It’s your time to be recognized for your hard work!

Case Study 40

Case Study Study Innovation Leadership 40

Currency Alliance

MAY 20, 2024

That would allow the bank to set a price that promises the greatest ROI for each segment, or even each customer. This is where gamification can be useful – because the perceived value of a gamified experience can potentially distract from a lower degree of monetary value.

Banking 52

Banking Loyalty Loyalty Programs Ecommerce 52

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) You could gauge employee satisfaction with the program, test their knowledge, measure behavioral changes, and/or track organizational performance and ROI. Regularly update the program so it never gets stale.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

RapportBoost

DECEMBER 10, 2018

But at the same time, it is like the real ROI gain as well. I know Nate and Kaye got a few case studies about these topics to share. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Tony: No, I like what Nate said.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Natalie Petouhof

FEBRUARY 21, 2016

Tweet The SuperNova Awards honor leaders that demonstrate excellence in the application and adoption of new and emerging technologies. This is the sixth year of the Constellation SuperNova Awards. Are you using IoT to create great, new customer experiences.

Omni-Channel 40

Omni-Channel Customer Experience Customer Service Innovation 40