Thematic

MARCH 27, 2019

As a matter of fact, according to the Harvard Business Report , only a 5% increase in your customer retention rates, enhances a 25% to 95% rise in your business profits. Furthermore, a study by the CMO Council reveals that customer churn leads to a 59.9% And raises your marketing and re-acquisition costs by 36.3%.

Feedback 54

Feedback Study Poor Customer Service Case Study 54

SurveySparrow

APRIL 11, 2023

Identify new business opportunities based on customer feedback. Understand the customer voice and trends. Generate case studies based on user feedback. Gain comprehensive insights into your target market. Turn leads into potential customers. Create educational forms with the free templates available.

Survey 52

Survey How To Net Promoter Score Tools 52

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. Getting bombarded by Marketing for unrestricted customer access. Put simply, Customer Success does a lot of things for a lot of people. The CSMs who build the strongest relationships with customers are the ones who end up getting asked the most.

Customer Success 59

Customer Success Company Management Roadmap 59

Stella Connect

MAY 11, 2017

Many companies collect a steady stream of customer data. Marketing and customer service teams use customer feedback to restructure service operations, or to make broad strategic decisions for the company as a whole. By that I mean immediately, right on the front line—where service teams are actively engaging customers.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

SmartKarrot

APRIL 18, 2022

Before you put in a lot of effort in developing features for your software, which incidentally takes a lot of time and effort – something that is worth its weight in gold in a highly competitive market, a recommended best practice is to put in the effort initially to understanding the needs of the customer. Illustrative case study.

Customer Success 10

Customer Success Survey Software Voice of Customer 10

ChurnZero

NOVEMBER 20, 2020

Third-party software review sites aren’t only a Sales and Marketing tool to drive brand awareness and lead generation. Reviews hold a wealth of customer insights – and untapped recurring revenue opportunities. A [Andrew]: This is one of those core questions as Customer Success grows: Is it a sales function?

How To 98

How To NPS Net Promoter Score Sales 98

Confirmit

MAY 29, 2018

Some might say there is no such thing, although of course there are industry benchmarks you can buy (or commission) to give you a sense of the average Net Promoter Score for your market. A good NPS Score is one that: Compares favorably with your competitors in your region and market. Voice of the Customer Metrics Guide.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Amplify the voice of your loyal customers. Voice of the Employee. Case study.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40