Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Voice of the Customer Voice of the Employee Market Research Case Studies.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 27, 2017

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Download the ACE Awards book learn how: Ally Financial hit an incredible 90% customer satisfaction score. Voice of the Customer Voice of the Employee Market Research Case Studies.

Case Study 40

Case Study Return on Investment Hospitality Insurance 40

Confirmit

SEPTEMBER 9, 2018

In our 2018 ACE Award Winners’ Showcase, we share the success stories of over 30 clients to demonstrate how the Voice of the Customer and the Voice of the Employee has the power to drive an organization forward, delivering positive customer experiences, changing business culture, and generating significant Return on Investment.

Insurance 40

Insurance Return on Investment Policies Case Study 40

Stella Connect

MAY 11, 2017

Many companies collect a steady stream of customer data. Marketing and customer service teams use customer feedback to restructure service operations, or to make broad strategic decisions for the company as a whole. By that I mean immediately, right on the front line—where service teams are actively engaging customers.

Voice of Customer 40

Voice of Customer Data Contact Center Return on Investment 40

Confirmit

MAY 29, 2018

With the right program in place, the Voice of the Customer can directly correlate to business success metrics so it’s well worth the time and effort to connect with customers using the right channel, at the right time. Amplify the voice of your loyal customers. Voice of the Employee. Case study.

Customer Journeys 40

Customer Journeys Multi-Channel Net Promoter Score Competitive Advantage 40