transcosmos Information Systems

FEBRUARY 20, 2017

The Center for Client Retention is run by its founder, Richard Shapiro, a leading authority in the area of customer satisfaction and loyalty. The website has customer service articles and other resources on customer satisfaction and retention like videos and studies. The Center for Client Retention. WINTHECUSTOMER.

Customer Service 98

Customer Service Self Service e-support Infographics 98

Maz Iqbal

NOVEMBER 13, 2014

In so doing, these folks will make it easy and enriching for customers to do business with that organisation. And in the process the organisation will both generate customer loyalty and reduce waste – doing stuff that costs money but does not create value for customers from the customer point of view.

Customer Experience 92

Customer Experience Case Study Banking Customer Philosophy 92

Customer Bliss

JUNE 28, 2016

M.Gemi is a start-up and Zipcar was a start-up at the time, so we spend a good portion of this episode discussing customer experience lessons for start-up businesses. I actually have done case studies on Lesley’s Zipcar success in my books ; here’s a summary. About Lesley.

Customer Experience 111

Customer Experience Leadership Case Study Feedback 111

Storyminers

NOVEMBER 30, 2016

What if you could make it easier for your customers to order your products? You could sell more, enjoy more customer loyalty, better manage your supply chain, and pay less for advertising as your customers become habituated to working with you. Amazon.com started doing that with its website. I’m no longer hesitant.

Omni-Channel 183

Omni-Channel System Case Study Leadership 183

SmartKarrot

MARCH 3, 2022

As a Trusted Advisor and Executive Sponsor, develop and maintain long-term relationships with stakeholders at your customers. Negotiate effectively with customers and partners and ensure that all Limeade contractual obligations and service commitments are met. Maintain customer satisfaction and loyalty.

Customer Success 19

Customer Success Case Study Employee Engagement Customer Satisfaction 19

Beyond Philosophy

FEBRUARY 3, 2015

Helping your Customers make a decision is an important element in your Customer Experience design. 10 Call-to-Action Case Studies with Takeaways & Examples from Real Button Tests.” The Consequence of Choice. Choices have consequences both good and bad. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 60

CEM Retail Consulting Conference 60

Beyond Philosophy

AUGUST 4, 2015

What they discovered in their Customer Experience Improvement journey was that selling was important, but making sure the Customer felt good about the sale was just as important, if not more important. RICOH Canada had a vision: to be the most trusted brand with irresistible appeal in their market.

Culture 60

Culture Sales Net Promoter Score Case Study 60