AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 95

Financial Multi-Channel Marketing Analysis 95

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

ProProfs Chat

APRIL 19, 2019

Find the right communication channel – 66% of consumers have used at least 3 different communication channels to contact customer service. Customer Service Through Multiple Channels. Multi-channel support helps in offering satisfying experiences to your customers. Bring All Channels to One Platform.

Sales 85

Sales Tips Customer Service Marketing 85

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. While apps are becoming more cloud-based, corporate telephony has also shifted to UCaaS or Unified communication as a service.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

APRIL 27, 2021

Omnichannel Blending This technology enables businesses to provide consumers with a variety of communication platforms through which they can contact their preferred company, such as social media, email, or webchat. This necessitates the development of a platform that unifies all communication networks.

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

SurveySparrow

APRIL 22, 2020

Boost your customer service by managing and closing the maximum number of tickets through a multitude of channels like phone, email, web, social media, mobile app etc. The context-aware help desk software can help you manage and close numerous requests through multiple channels.

Self Service 52

Self Service Software Multi-Channel Knowledge Base 52

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . Outsourced customer service channels. Grow your support coverage – Every call is an opportunity to create a great impression to customers. Outsourced Customer Service Channels.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

SurveySparrow

AUGUST 31, 2020

Communications : It allows you to have full visibility of the entire communication with your audience by tracking calls, emails, and history. Manage your contacts, inbox, calls, and schedule them with the activity calendar that is available. You can store and sync calls, emails, call records, etc.

Sales 59

Sales Tools Management CRM 59

Talkdesk

APRIL 28, 2015

Thanks to the surge of the Internet—and the availability of customer reviews, corporate blogs and social media—today’s customer is “smart”. By that we mean that the customer has aggregated a myriad of information about your business, likely before ever interacting with one of your sales reps or call center agents.

Meeting 40

Meeting Multi-Channel Call Center Self Service 40

Magellan Solutions

JULY 15, 2021

The client specializes in social media, email, and affiliate marketing. Moreover, they maximized their mode of communication by using phone, email, and LinkedIn touches in an integrated outreach cadence. . They helped the organization listen to call recordings. Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40