build-your-customer-first-foundation-align-your-team-and-unite-the-c-suite-with-data-backed-insights 
Customer Bliss
OCTOBER 28, 2020
Camille shared with our audience her insights and advice for experience leaders in the healthcare and insurance industries. Camille is in the insurance industry where she works with multiple customer segments, so there are a lot of moving parts to her work. Camille explains that it’s important to focus on the foundation.
ClearAction
JUNE 25, 2023
Overshadowing basic facts about customer experience are numerous myths. Loyalty Myths is a book written by my MBA class colleague, revealing the true origins and scientific bases for 50+ warped interpretations of customer experience. Artificial intelligence (AI) is a top topic in customer experience management.
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C3Centricity
JUNE 28, 2018
Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job? Why is this?
C3Centricity
JUNE 28, 2018
Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? Let’s start at the beginning; marketers, what opportunities are there so that you can keep your job? Why is this?
Customer Bliss
AUGUST 9, 2016
In this episode, we explored yet another unexpected place where customer experience is taking hold: the government. Stephanie in particular has another interesting path for how she got into customer experience work – parlaying her background in journalism to use it to create compelling stories and actions for change.
Lumoa
OCTOBER 31, 2018
Customer experience has been a buzzword for several years and is only heating up. Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. It is now considered to be the key brand differentiator and a critical factor for your brand’s success and revenue growth. LinkedIn : [link].
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