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Customer Experience Articles

ClearAction

Tools, techniques, and case studies catalyze your customer experience management success. Customer Experience Management Improves Brand Value article. < Customer Experience ROI by Leveraging Customer Data article. Measure Customer Value article. Performance Management Tools Increase ROI article.

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Local SEO: Tips & Strategies to Get Discovered

InMoment XI

Consider sponsoring local events or community initiatives that align with your brand values and target audience to increase exposure for your content. Reporting and Analytics: Features that provide comprehensive reports and analytics on your local SEO performance, including metrics such as visibility, traffic, conversions, and ROI.

Tips 260
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29 Customer Service Training and Coaching Tips

Stella Connect

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

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29 Customer Service Training and Coaching Tips

Stella Connect

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

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7 Easy (yet efficient) Ways to Prove Customer Value

CustomerSuccessBox

These reasons give a glimpse of why creating and proving customer value is extremely important. ROI of Customer Value. A sure shot way to prove value to customers is to quantify it. Yet, many Customer Success Managers find it difficult to calculate the ROI (return on investment) of Customer Value.

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