Black Friday: Is the Humble SMS the Secret Weapon for Brands Managing Customer Service Volumes This Year?
CSM Magazine
OCTOBER 25, 2022
Black Friday is a time of year when consumers can get the best deals for the things they want, and on occasion the things they didn’t know they needed. Price sensitive consumers will be willing to do a lot of research to compare prices and ensure their money goes as far as it can. Inflation in December 2021 stood at 6.4%
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