Beyond Philosophy

AUGUST 20, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . Professor Melumad published a paper last year that examines how the way we express ourselves in different types of user-generated content is affected by the device we use to write them.

Study 349

Study Transportation Survey Technology 349

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 132

Social Media Chatbots ROI Brands 132

GetFeedback

JUNE 3, 2019

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. If you’re involved with designing surveys at your company, you’ve probably seen a similar trend.

Survey 186

Survey Customer Service Engagement Customers 186

GetFeedback

FEBRUARY 6, 2019

You can use online surveys. Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust. For instance, offer a discount if they answer a question or a free gift with their next purchase. Online survey tip 2: execute your promises effectively.

Survey 186

Survey Engagement How To Tips 186

GetFeedback

APRIL 16, 2019

Getting it just right is all about asking the right customer experience questions. With that in mind, here are the seven most important questions that you’ll want to ask your customers. Other questions provide more specific answers, but this gives you an overall thumbs up or thumbs down from the people you sell to.

Customer Experience 262

Customer Experience Return on Investment Poor Customer Service Metrics 262

Comm100

AUGUST 21, 2023

In this blog we will explore what standardized testing is and dig into the pros and cons of standardized testing for schools and students alike. There’s also an optional writing section. It assesses verbal reasoning, quantitative reasoning, and analytical writing skills. What is standardized testing in higher ed?

Effort Score 130

Effort Score Policies Course Culture 130

GetFeedback

NOVEMBER 20, 2018

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Let’s take a look at five survey email subject line strategies that set your survey up for success.

Survey 246

Survey Strategy Tips Culture 246

Comm100

JUNE 25, 2020

Before devoting her work full time to technical writing, she managed—among other intriguing things—to serve as a lead programmer at an Inc. It all begs one question, “How do customer service agents speak to customers during these sensitive times?”. Nahla Davies is a software developer and tech writer. You can find her on LinkedIn.

Customer Service 130

Customer Service Social Media Policies Consumers 130

ShepHyken

SEPTEMBER 13, 2019

You could be answering a prospect who has questions about a product, or a customer requiring technical support. You’re not going to have answers to every question all the time. In a survey conducted of 400 consumers and 100 businesses, 95% of respondents said they would prefer slower support if it meant the quality of help was higher.

Customer Experience 109

Customer Experience Self Service Knowledge Base Communication 109

GetFeedback

DECEMBER 27, 2018

According to AgilOne’s Consumer Survey , over 70% of US and UK consumers expect some form of personalization from the brands they buy from. Online surveys are an essential tool in any customer feedback program. We’ve created this guide to teach you everything you need to know about maximizing online survey response rates.

Survey 225

Survey Net Promoter Score Feedback Abandon Rate 225

GetFeedback

APRIL 1, 2019

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

Survey 220

Survey Net Promoter Score NPS Feedback 220

Beyond Philosophy

FEBRUARY 1, 2024

Our readers enjoy $ 500 off their first YouGov survey. Moreover, their responses to a survey question might be a little different. Or they know, but don’t want to admit it on a survey. For example, my podcast partner and I did a survey using YouGov’s self-service platform. The results were funny.

Consumers 78

Consumers Self Service Survey System 78

SurveySparrow

JANUARY 9, 2021

Wondering how to create a food blog in 2020, but have absolutely no idea on how to start one? And starting a blog on food can be the best passive income stream that you want to choose. Or with a little bit of more effort and hard work, you can even take it a notch higher and know how to start a food blog and make money.

How To 52

How To Entertainment Travel Survey 52

GetFeedback

MARCH 25, 2019

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. . Keep the post-chat survey brief.

Survey 186

Survey Effort Score Net Promoter Score How To 186

BirdEye

SEPTEMBER 11, 2023

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. This is where AI helps.

Feedback 108

Feedback Strategy Social Media Analysis 108

GetFeedback

JUNE 10, 2019

Even though we know how important understanding your customers’ needs are, we often fail in designing surveys and forms that actually work–forms that are easy for customers to fill in and for your team to process and extract conclusions from. Follow these tips to design feedback surveys that your customers will want to fill in.

Feedback 199

Feedback Survey Conference Airlines 199

ShepHyken

DECEMBER 28, 2018

This week we feature an article by Pradeep Rathinam who writes about how we must understand what the large population of millennials expect when it comes to customer service. – Shep Hyken. Business Insider recently reported on a survey in which 69% of millennials said they learn more from technology than from people. Get creative!

Self Service 98

Self Service Customer Service Fashion Groups 98

GetFeedback

NOVEMBER 30, 2018

GetFeedback’s live chat customer service playbook will educate your customer support team on everything from how to deal with disgruntled customers to how to structure your writing style and responses. This may also encourage them to ask additional questions and provide more honest feedback. Be mindful of your writing style.

Customer Service 236

Customer Service Survey Customers Tips 236

ChurnZero

MARCH 10, 2023

We’ll walk through how to write prompts to help you better serve your customers, with examples you can add to your CS toolkit. After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. If so, this article is for you!

Examples 98

Examples Tips Customer Success Analysis 98

CX Journey

APRIL 10, 2019

Image courtesy of Pixabay I originally wrote today's post for CallidusCloud; it appeared on their blog on October 1, 2018. As I sat down to write this month's post, I reflected on several conversations I had this week that were tied together with a common thread: common VoC program mistakes. I don't even know how that makes sense.

Survey 146

Survey Metrics Feedback Social Media 146

ShepHyken

MAY 5, 2017

This week on our Friends on Friday guest blog post my colleague, Dan Rood, writes about the precious commodity of time and why we must use the latest technologies to help customers save time and have amazing customer experiences. adults surveyed expect to get an answer via self-service. Shep Hyken. Three-quarters of U.S.

Self Service 80

Self Service Omni-Channel Social Media Retail 80

2020 Research

FEBRUARY 7, 2024

Key Factors to Consider When Selecting a Recruitment Method Discover which approach is right for you ​In this Article: Traditional Screener Writing Why It’s Time for a Change How to Improve Your Screeners Dos and Don’ts of Crafting Modern, Effective Screeners Sometimes, the most basic life lessons are the most impactful.

Tips 59

Tips Conference Industry Survey 59

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. I want to share with you the reasons why we decided to take the step to change our approach to blogging. Our initial blogging strategy. To attract a relevant audience by writing about what we’re experts in.

Strategy 91

Strategy Resources Feedback Metrics 91

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Surveys can give you a lot of data that you can use to improve virtually any part of your organization. – Shep Hyken. I know you get asked to take surveys all the time, because I do.

Survey 81

Survey How To Retail Customer Satisfaction 81

SurveySparrow

MARCH 19, 2024

And that’s what we’ll be discussing in this blog. It can collected through embedding surveys , feedback forms, or chat support. The feedback can be collected through surveys, feedback buttons, and interactive tutorials. Here also, the key player is in-app feedback surveys. let’s get to it.

Feedback 52

Feedback Tools Survey Tips 52

GetFeedback

MARCH 4, 2019

For example, if a customer sends an email about a certain problem and months later calls about a different one, the customer service agent using the omnichannel CX should be able to pull out data of the previous interaction and have a broader context about the customer in question. Social media for your omnichannel CX plan.

Social Media 186

Social Media Omni-Channel Advertising Customer Retention 186

GetFeedback

AUGUST 24, 2018

According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs. When you are writing your knowledge base content, consider how this persona would use your product and how she might describe a problem. Start With the Basic Questions. What questions would you have?

Knowledge Base 170

Knowledge Base Customer Centricity Self Service Comparison 170

SurveySparrow

JUNE 17, 2023

This improvement relies heavily on feedback, and therein lies the importance of developing the perfect coaching effectiveness survey questions. In this blog, we’ll see: What is Coaching Feedback? Introducing a Coaching Feedback Form What are Coaching Effectiveness Survey Questions?!

Survey 52

Survey How To Sports Feedback 52

GetFeedback

JANUARY 14, 2019

This material includes (but isn’t limited to) articles in your knowledge base, guidelines for team members, customer surveys , training resources, onboarding emails, and much more. When it comes time to release a new product or feature, naturally customers will have questions. But, when you should develop support material?

Customer Service 207

Customer Service How To Knowledge Base Guidelines 207

BirdEye

OCTOBER 12, 2023

The people who take part in your surveys are just as crucial as the accuracy of the survey results. Unfortunately, finding the right survey respondents can be challenging for many business owners. Table of contents What are survey respondents? Why do businesses need survey respondents? This is your target audience.

Survey 59

Survey How To Social Media Net Promoter Score 59

PeopleMetrics

JULY 29, 2020

I have been writing and taking surveys for 30+ years. And when I first started writing surveys, I wrote my fair share of bad ones too. Today, there are more surveys sent out than ever before. And this means more bad surveys than ever are being sent out to customers, guests, patients, and employees.

Survey 71

Survey Net Promoter Score CEM How To 71

Beyond Philosophy

AUGUST 21, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. Professor Melumad published a paper last year that examines how the way we express ourselves in different types of user-generated content is affected by the device we use to write them.

Transportation 180

Transportation Study Survey Technology 180

Esteban Kolsky

JANUARY 29, 2019

surveys, four parts blog experience from 10 years ago. Surveys Done Right – Part 2 – Customer Satisfaction. I have been dreading writing this entry since I came up with the idea for the series (have you read part 1 yet?). I mean, who has not had to write a customer satisfaction survey in the past?

Customer Satisfaction 94

Customer Satisfaction Survey Customers Customer Experience 94

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. Utilize live chat features like pre-chat surveys to know what sort of issue your customers have before they begin typing. You can also save time by sending images, files, screenshots, or even how-to videos instead of writing out lengthy, complex responses.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

GetFeedback

MAY 8, 2019

We finish a phone conversation with tech support and are asked to “remain on the line” to answer a few short questions about our experience today. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk.

Survey 170

Survey Brands Social Media Sports 170

Gainsight

NOVEMBER 2, 2023

Here are some examples: Blog posts Webinars Slide decks Conference presentations Podcasts Support docs Frequently Asked Questions to Support You can use any of these assets to get your content engine rolling. For example, you can: Separate a blog post into five lessons and deliver them via a learning path.

Course 52

Course eBook Video Conference 52

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. After multiple visits, the live chat can be triggered to proactively greet and ask questions regarding the visit’s purpose. The post Guest Blog: Live Chat Simplifies the Customer Journey appeared first on Shep Hyken.

Customer Journeys 74

Customer Journeys Fashion e-support Travel 74