workforce-management Blog Related Topics 
NICE inContact
AUGUST 12, 2019
For seasoned workforce managers, predicting contact volumes and creating perfect schedules are second nature – even although, to those of us on the outside, they seem to speak a whole different contact center language! This blog is Part One of a two-part series that aims to demystify these four components.
NICE inContact
AUGUST 22, 2019
In Part One of this two-part series, we sought to demystify the forecasting and scheduling components of contact center workforce management. In Part Two, we will seek to address intraday management and employee engagement as components of a WFM program. Intraday management. Intraday reforecasting.
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NICE inContact
AUGUST 22, 2019
In Part One of this two-part series, we sought to demystify the forecasting and scheduling components of contact center workforce management. In Part Two, we will seek to address intraday management and employee engagement as components of a WFM program. Intraday management. Intraday reforecasting.
NICE inContact
AUGUST 12, 2019
For seasoned workforce managers, predicting contact volumes and creating perfect schedules are second nature – even although, to those of us on the outside, they seem to speak a whole different contact center language! This blog is Part One of a two-part series that aims to demystify these four components.
NICE inContact
AUGUST 13, 2019
Forecasting is a critical component of a call center’s workforce management program. The reality is that sometimes you just don’t have great historical data, especially in the case of young contact centers, or those that are just newly implementing contact routing or workforce management software.
NICE inContact
AUGUST 13, 2019
Forecasting is a critical component of a call center’s workforce management program. The reality is that sometimes you just don’t have great historical data, especially in the case of young contact centers, or those that are just newly implementing contact routing or workforce management software.
NICE inContact
APRIL 10, 2019
So the company turned to NICE inContact for the solution: CXone Workforce Management Enterprise. A major turnaround came when Oscar Health implemented CXone Workforce Management Enterprise. The post CXone Workforce Management Enterprise: A Game Changer for Oscar Health appeared first on NICE inContact Blog.
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