Calabrio

SEPTEMBER 9, 2020

The following post is a guest contribution summary from Kimberley Drobny of Waterfield Technologies. You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. It can be difficult to know if and when your team is working.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

Grade.us

JANUARY 12, 2021

As you’ll soon see, Yelp can be one of your business’ most powerful allies. Home and local services. Research from Harvard University found that restaurants experienced a significant lift in conversion. 97% of people buy from local businesses they discover on Yelp. Reading Time: 25 minutes. Beauty and Fitness.

Advertising 35

Advertising How To Social Media Connections 35

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Five years ago, she started her business from just her laptop!

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Talkdesk

NOVEMBER 13, 2017

Talkdesk had a great time showing off our intelligent contact center technology and sharing ideas for the future of the industry. Here’s a quick rundown of some of Talkdesk’s activities from Dreamforce 2017: #1: Gadi Shamia shared five crazy ideas for transforming customer experience to a packed breakout session.

Contact Center 4

Contact Center Sales Analytics Conference 4

Pointillist

JANUARY 19, 2022

She reaches out via social media and then contacts customer service. Perhaps marketing captures social media engagement, the contact center measures agent transfers and first contact resolution, and the mobile product owner tracks completion rates. Now, she’s able to use her mobile app to complete her goal.

Customer Journeys 75

Customer Journeys Measurement Effort Score Self Service 75