Winning in the Experience Economy – Working up the CX Maturity Curve
NICE inContact
FEBRUARY 6, 2019
In part 1 of the blog, we looked at the foundations of building a robust Customer Experience (CX), starting with contact centers. In this part, we will look at a framework to assess your organization’s CX maturity level and provide tips to move to higher levels. CX demands a broad and wide technology .
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