ijgolding

MAY 11, 2016

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot.

Measurement 120

Measurement Customer Experience Company Banking 120

Kitewheel

APRIL 24, 2019

This is crucial to the overall customer experience, which almost always begins somewhere in the marketing process. For reasons we have discussed in previous blogs, investing in customer experience is crucial because it leads to higher revenue , better metrics , and greater customer satisfaction. Consider Volkswagen.

Marketing 40

Marketing CRM Customer Journeys System 40

Thunderhead

OCTOBER 19, 2018

Motivated in part by ‘desktop to drive’ broker sites such as Carwow, Drivethedeal and Carfile, OEMs have been scrambling to own take back ownership of the entire buying journey, offering end-to-end digital experiences. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132