Fox Metrics

AUGUST 14, 2020

In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 times more likely to outperform their competitors in sales, be 6.5 times more likely to retain their customers, and 19 times more likely to achieve above-average profitability. FoxMetrics Blog 5. Analytic talk 3.

Analytics 93

Analytics Data Social Media Analysis 93

SurveySensum

NOVEMBER 8, 2023

A survey conducted by TELUS International revealed that 65% of customers anticipate­ some level of CX automation in their customer journey. In this blog, we are going to explore the hot topic of CX automation from A to Z. In this blog, we are going to explore the hot topic of CX automation from A to Z.

Customer Experience 52

Customer Experience Chatbots How To Effort Score 52

Comm100

FEBRUARY 20, 2018

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. Articles about Chatbots boast the innovation that they bring to the table and paint artificial intelligence (AI) as the future of customer service and marketing. How Can Chatbots Help Me Save?

Chatbots 125

Chatbots Self Service ROI Contact Center 125

NobelBiz

JUNE 19, 2023

Real-time monitoring offers an unparalleled advantage in achieving this goal. From monitoring agent performance and customer interactions to identifying emerging trends and addressing issues proactively, real-time monitoring is a game-changer. What is Real-Time Monitoring?

Call Center 52

Call Center Contact Center First Call Resolution Metrics 52

ProProfs Chat

DECEMBER 22, 2019

With the ever-changing scenario of business globalization, companies are thriving hard to retain their brand’s loyalty by creating cutting-edge product sales strategies. There was a time when offering a good product at a reasonable price was enough for a company to stand out from competitors.

Customer Service 101

Customer Service How To Social Media Customer Retention 101

NetBase

JULY 24, 2019

Gathering competitive intelligence on your competition is essential to brand survival. Access to digital data makes this a much easier to accomplish in theory – but with so many new competitors entering the game every day, any intelligence effort can quickly become time consuming. ? ?. Updated July 2019.

Social Media 78

Social Media Analysis Tools Effort Score 78

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? That translates to cost savings and better productivity as people spend less time digging for needed data. Growing companies eventually reach a point where spreadsheets no longer cut it. What is Enterprise Resource Planning (ERP)?

Resources 52

Resources System Software Financial 52