NICE inContact

DECEMBER 26, 2018

Contact centers looking to create a short list of vendors to consider when modernizing their contact call center technology are looking to the cloud to modernize their operations. How many times each week do your conversations start with “If only” or “What if”? Agile technology and a reliable partner.

Call Center 120

Call Center Technology Contact Center Omni-Channel 120

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. Not only does it listen to your issue properly, it gives you the answer in no time. Happily, you go ahead and make the purchase!

Trends 52

Trends Self Service Customer Service Chatbots 52

Kustomer

DECEMBER 29, 2020

Consumers that perhaps would walk into a store to ask a question, or call a customer service number for assistance, now may find it more convenient to click on a chat widget while they browse your site online, or reach out to you on social after seeing your ads. We could all take a page out of their book.

Self Service 105

Self Service CRM Consumers Chatbots 105

SurveySparrow

NOVEMBER 1, 2021

Googling hr influencers on the internet will give you boatloads of advice and tips from experienced HR professionals in blogs, social media posts, videos, carousal, and whatnot. To Improve Your Networking Game. Believe us, this networking will prove vital for your career. Because there’s no fun reading without it!

Social Media 98

Social Media Tips Conference Leadership 98

Kustomer

SEPTEMBER 3, 2020

The organizations that have been able to deliver on customer expectations during this pandemic are the ones surviving and thriving, while others that have failed to build digital transformation may be struggling. Nate calls these structured and unstructured channels. The Need for a CX Change Coalition. Intro Voice: (00:04).

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52

AWS Machine Learning

NOVEMBER 22, 2023

Yes, the AWS re:Invent season is upon us and as always, the place to be is Las Vegas! You marked your calendars, you booked your hotel, and you even purchased the airfare. These will help you understand the building blocks of your generative AI applications. The technical sessions in our track are divided into five areas.

Innovation 109

Innovation Training Contact Center Data 109

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40