Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. This need is becoming even more pressing with each new year. Source: Google Trends.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ProProfs Chat

DECEMBER 12, 2019

How many times have you bought something from a brand more than once? Or, let me ask you this way: Do you have a specific brand in mind when you want to buy a particular item, for example, a pair of running shoes? Although there are multiple strategies you must follow, the first thing you need to do is research to see .

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Beyond Philosophy

MAY 14, 2015

More and more of your Customers believe access to self-service options is essential to their relationship with your business. Knowing this, it is critical that you plan your self-service options well. As many as 2/3 of Customer service interactions will occur without human-to-human contact. Customers value trust.

Self Service 60

Self Service Exercises Analysis Call Center 60

SurveySparrow

JUNE 7, 2021

Given a choice, in which environment would you like to work? Employees are hired from different categories, and everyone’s opinions are given equal importance by the top management. . You resonate to have diversity and inclusion at the workplace; we get that. It’s time to start and get you what you’re looking for.

Survey 52

Survey Tips Culture Software 52

Oracle

DECEMBER 17, 2020

Welcome to Experience TV, a LIVE show on social channels about the economic revolution we’re living through, the Experience Economy, where brands compete on the quality of their customer experiences. Here on SmarterCX, you’ll find the replay of each episode and all resources mentioned within.

Government 52

Government Banking e-support Technology 52

Grade.us

OCTOBER 18, 2018

So you do the right thing. You devote a considerable amount of your time, energy and resources to crafting your pitch. How do prospects reward you? They ignore you. They accept your proposal and then blow you off. Which prompts you to follow up. They decide to ignore you completely. What gives?

Management 42

Management Consumers Data Resources 42

ProProfs Chat

JUNE 20, 2019

Live chat for sales has become a lot more popular among customers. In short, live chat encourages best practices in customer service industry that makes it one of the best media to interact with a brand hassle-free. It is said that “ 77% of customers won’t make a purchase on a website that doesn’t offer live chat!” Probably not!

Sales 40

Sales CRM Software Customer Satisfaction 40

Provide Support

OCTOBER 7, 2015

A guide to customer service nirvana. It is a state of perfect balance where, once you reach it, everything gets taken care by itself, one element enabling and supporting the functioning of another and where everything is interconnected and interrelated. How to reach this bountiful state? The recent stats from 2015 U.S.

Customer Service 40

Customer Service Omni-Channel Self Service How To 40

Grade.us

JANUARY 14, 2020

How important is it to get Facebook recommendations? At this point, most local brands use recommendations accidentally – their customers take the initiative and post a positive (or negative) recommendation on their own. Here’s what we’ll cover today: Why are Facebook recommendations important to your business?

How To 51

How To Social Media Advertising Analytics 51

Grade.us

FEBRUARY 11, 2020

Don’t let their small size fool you. Here’s what we’ll cover today: Why Zocdoc is important to your healthcare practice. Why Zocdoc is important to your healthcare practice. Why Zocdoc is important to your healthcare practice. Here’s why this is so important to your healthcare practice.

Healthcare 33

Healthcare How To Insurance Wait Times 33