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The Key Beta Objectives for Product Managers

Centercode

No matter what role you play in the development of a product, at some point you may be tasked with running a beta test. To continue on with our blog series outlining the various objectives people in different roles have during a beta test, this week we’ll be outlining the specific objectives that product managers […]

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Product Challenges that trouble Customer Success and How to Overcome them.

CustomerSuccessBox

Nothing irritates Customer Success Managers (CSMs) more than a product that fails to deliver results. Product challenges can take numerous forms, and the severity of the problem may differ from one consumer to the next. For example, a complex product may make it harder to onboard (and keep) clients.

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How Should You Define Customer Success?

Totango

The key word is “ongoing.”. Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways. They derive value from your product by having it mold to fit their daily workflows and drive achievement of measurable milestones.

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Multilingual customer support translation made easy on Salesforce Service Cloud using Amazon Translate

AWS Machine Learning

This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Using human interpreters for translation support is expensive, and infeasible since chats need real-time translation. Solution overview. The following diagram shows the solution architecture. There are two personas. Prerequisites.

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Train gigantic models with near-linear scaling using sharded data parallelism on Amazon SageMaker

AWS Machine Learning

Remember that in gigantic model training, every percentage of speedup translates to dollars saved and productivity gained in your team. In this blog post, we’ll first take a closer look at the key differentiators of sharded data parallelism and when to use it. speed up compared to DeepSpeed ZeRO-3. on 256 GPUs.

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CSM from the Trenches: Mentors – Steve McDougal, VP of Customer Success, Preqin Solutions / Dynamo Software

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What this does is help you get a sense of the strategic direction the customer is undertaking and the key challenges they might be facing.

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5 Reasons to be Excited for the Salesforce Spring ’17 Release

West Monroe

Another great feature that can assist in an agent’s personalization of a customer’s service experience via LiveMessage is that past message transcripts can be stored in a custom object and activity records. LiveMessage was previously managed by HeyWire, a company acquired by Salesforce in September of 2016. LiveMessage.

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