Clarabridge

OCTOBER 8, 2015

Working toward that next big promotion? The first step to getting that big promotion is building trust for the all the feedback data that your business is collecting. Being the survey master in your organization likely won’t get you promoted. Use customer feedback to showcase your successes! Build trust for the data.

Feedback 40

Feedback Net Promoter Score NPS Effort Score 40

SurveySparrow

JANUARY 27, 2021

We’ve answered all this and much more in this blog. That’s the percentage of customers and buyers who have higher expectations from customer service than what they had a year ago. It’s stats like these that make us label customer service as god, while customers remain the kings. But what exactly is a great customer service? Simple, isn’t it?

Customer Service 52

Customer Service Social Media Net Promoter Score Customers 52

inmoment

SEPTEMBER 3, 2019

It also can’t be captured in metrics like Employee Net Promoter Score (eNPS), which is based on the misconception that people are as likely to recommend a workplace as they are to recommend a product or service. The answer is not as simple as just cross-applying the metrics one would use for CX. is my workplace clean?”).

Employee Experience 40

Employee Experience Measurement Customer Experience Net Promoter Score 40

SurveySparrow

JANUARY 28, 2020

That’s probably been the biggest challenge we’ve faced: pushback from people who want or expect, it to be easy.”. You’ll note that I said “better,” not “easier.” Today, we’ll have the opportunity to pick Jim’s brain about what goes into designing an effective CX campaign. So let’s jump in! Jim: You bet! I was horrified!

Customer Journeys 52

Customer Journeys Net Promoter Score Effort Score Customers 52

GetFeedback

DECEMBER 10, 2018

With Net Promoter Score (NPS), companies can measure customer loyalty and find ways to turn customers into champions. It’s calculated by subtracting your percentage of detractors from your percentage of promoters, so your final score can range anywhere from -100 to 100. Seems crazy, right? NPS calculation.

NPS 210

NPS Net Promoter Score Survey Analytics 210

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ProProfs Chat

JUNE 19, 2020

Brand loyalty and the likelihood of repeat and new sales can be measured through Net Promoter Score. Interestingly, this single score has the ability to give a business direction for improvement and bring noticeable changes. You can read the blog , to learn more about the advantages of net promoter score to a company.

Net Promoter Score 78

Net Promoter Score NPS Insurance Survey 78

Totango

FEBRUARY 26, 2021

Your sales team lands a new customer with great potential. You work hard at the on-boarding process and hit all of the milestones. Roll-out is on schedule. Over the year(s) of their contract term, you resolve every issue quickly. Then two months before renewal, you get the call: the customer has decided not to renew. Ask good questions.

Net Promoter Score 62

Net Promoter Score Social Media Effort Score Measurement 62

Pointillist

JUNE 15, 2018

If you are unable to retain your customers after you’ve just made a huge cash outlay to acquire them, they will only be a net-negative for you, unable to pay back the customer acquisition cost (CAC). By Swati Sahai. What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Michel Falcon Experience

MARCH 12, 2019

I was recently invited to Las Vegas to give a keynote at the Airport Exchange News Conference at Caesars Palace. Above is a a video with the full presentation, or you can read the transcript below! >> >> Transcript Begins << I want to do one thing real quick, take your hand like this, go like this.

Culture 12

Culture Employee Engagement Company Engagement 12

ProProfs Chat

AUGUST 8, 2019

There are a few brands that have become classic examples of bad customer service because of the mistakes they have made. Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. So, if you are a newbie and feel that you may not match up to the existing brands, think again! McDonald’s.

Customer Service 51

Customer Service How To Airlines Omni-Channel 51