Storyminers

JULY 6, 2020

In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million people employed by call center outsourcing Philippines. . million next year.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Storyminers

JULY 6, 2020

In the age of the internet, it is difficult to keep tabs on which thought leaders are the real deal, and which ones are not. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.

Call Center 52

Call Center Industry Contact Center Government 52

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? This blog post will cover several of the top, most sought-out customer engagement tools on the market. This blog post will cover several of the top, most sought-out customer engagement tools on the market.

Software 104

Software Customer Engagement Engagement Omni-Channel 104

Comm100

JUNE 13, 2018

Ready to put on your holiday best? Ready to put on your holiday best? Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Tackling current pain points now will help keep simple, ongoing issues from snowballing during the holiday season. Source: Statista.

Tips 130

Tips Self Service e-support Social Media 130

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Introduction. Should it be customer service? Download Free.

Social Media 116

Social Media Customer Service Strategies Strategy Customer Service 116

Comm100

AUGUST 23, 2018

While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. This blog post is not about the top customer service trends to watch out for in 2018. Organic Mobile Experiences Blur Channel Lines.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

PeopleMetrics

JANUARY 28, 2021

TRANSCRIPT: [GRAPHIC: "Coming Up."]. 3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. It's been my greatest privilege. It's been 20 years, I never could have imagined it. Here's to 20 more.

Feedback 62

Feedback Customer Experience ROI Industry 62

AWS Machine Learning

SEPTEMBER 14, 2023

This post takes you through the most common challenges that customers face when searching internal documents, and gives you concrete guidance on how AWS services can be used to create a generative AI conversational bot that makes internal information more useful. Please read this post to learn how to implement the RAG approach with Amazon Kendra.

Insurance 92

Insurance Guidelines Healthcare Policies 92

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. She had bad acne and tried everything to help clear it up.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Circular Edge

NOVEMBER 30, 2022

Blog Credit: Rebeca Bichachi, November 10, 2022 (6 Steps to Automate Your Accounting Processes | NetSuite). By automating essential accounting operations with software, businesses can significantly speed up their processes while reducing the risk of human error considerably. Enter accounting process automation (APA).

Software 10

Software Financial Report Government 10

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

Magellan Solutions

FEBRUARY 24, 2022

The key to your business’s success is to get good leads. For this reason, every marketer’s top goal is to find leads and keep the sales pipeline going. Even if you can’t figure out the right way to get leads, it’s easy to feel like lead generation is a pain in your side.

Social Media 40

Social Media B2B B2C Sales 40