ten-powerful-reasons-to-fall-in-love-with-customer-success Blog Related Topics 
Education Services Group
MAY 6, 2021
1 Don’t conflate Customer Success with Customer Service. Practitioners of Customer Success will understand the biggest difference here is reactive versus proactive. Customer Service (also known as Customer Support) is reactive in nature – this is who you contact when you have a problem or things go wrong.
Comm100
APRIL 24, 2018
Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. As a manager or trainer of a customer service team, you’ll know that excellent customer service teams aren’t born that way. Why is that?
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SuiteCX
FEBRUARY 22, 2017
An electrical engineer may experience a “moment of truth” when she applies power to her latest invention. Then, the definition was any interaction in the process that includes the “paying customer.” Then, the definition was any interaction in the process that includes the “paying customer.”
Amity
APRIL 24, 2017
From the day the three co-founders started the company, its business plan, and its culture, Customer Success has been at the forefront of all things Loopio. We sat down with Loopio's Co-founder and CEO, Zakir Hemraj , to discuss the genesis of Customer Success at Loopio and the effect it’s had on the company as a whole.
SuiteCX
FEBRUARY 22, 2017
An electrical engineer may experience a “moment of truth” when she applies power to her latest invention. Then, the definition was any interaction in the process that includes the “paying customer.” Then, the definition was any interaction in the process that includes the “paying customer.”
Kustomer
JULY 8, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. Or would there simply be streamlined customer journeys? Interactions like this help the customer to feel listened to.
Pointillist
AUGUST 18, 2021
I recently sat down with three luminaries in the field of customer experience to discuss the highlights of Pointillist’s third annual report on the State of Customer Journey Management and CX Measurement. So let’s jump right into the key findings. Top Performers Succeed with Journey-based Approaches. ??
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