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Top 5 Higher Education Customer Service Trends for 2023

Comm100

Since the COVID-19 pandemic first forced an experiment in remote learning, student support has also been caught been traditional phone offerings and new digital channels. To provide the personalized service that Gen Z demands, higher education institutions are turning to omnichannel customer engagement software.

Trends 219
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5 Digital Strategies that Increase University Enrollment

Comm100

To increase university enrollment, higher education institutions now need digital strategies to reach students where they are and how they want to connect. In this blog, we’ll look at how to increase enrollment in higher education today, with a focus on five digital strategies that can increase university enrollment now and into the future.

Strategy 197
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Higher Education Chatbots – Everything You Need to Know

Comm100

Higher Education Chatbots – Everything You Need to Know In the competitive world of higher education, providing students with the very best support is key to increasing enrollment, improving student satisfaction, and reducing drop-out. Better still, students are overwhelmingly open to using bots.

Chatbots 161
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Why do Universities & Colleges Choose Comm100 Live Chat?

Comm100

Today’s students have sky-high support expectations, but with a reliance on phone and email, many higher education institutions are failing to meet these needs. Not only does Comm100 meet the support needs of these schools, but it’s also increasing enrolment, engagement, and satisfaction, all while reducing operational costs.

Chatbots 196
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Higher Ed Admissions – Strategies for Increasing Student Enrollment

Comm100

Higher Ed Admissions – Strategies for Increasing Student Enrollment 69% of admissions officials from community colleges and 55% of admissions officials from private colleges are very concerned about meeting their institutions’ goals for new students. This comes as student enrollment plummets.

Strategy 130
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Engaging with International Students – Top Tips for Higher Education

Comm100

Engaging with students is difficult in higher education. Engaging with international students is even more difficult. Poor engagement can have a severe impact across the student experience – results, satisfaction, and even dropout rates. The Journey to Improving International Student Engagement.

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Lean into Automation – Transforming Customer Service with AI & Human-Bot Harmony

Comm100

At its core, it involves using software, AI, and other digital tools to automate customer service processes, thereby enhancing efficiency and customer experience. They also expect these interactions to be personalized and tailored to their preferences, as well as consistent across all channels and platforms.