ShepHyken

OCTOBER 12, 2018

This week we feature an article by Chip Bell who writes about the importance of being easily accessible and convenient for your customers to do business with you. – Shep Hyken. I also knew the hardware store in the small town four miles away was closed. I explained my situation and Darrack offered to meet me at the store.

Banking 92

Banking Hospitality Government Retail 92

ShepHyken

FEBRUARY 16, 2018

Mystery shopping is a great way to capture an understanding of how your brand is performing in the eyes of your customer, but if your team does not have the ability to place this data alongside information from the rest of the industry, then you will be unable to accurately reflect how you stack up.

Measurement 86

Measurement Ecommerce Analysis Industry 86

Second to None

FEBRUARY 4, 2020

We are witnessing revolutionary changes to brick-and-mortar store layouts, customer relationship building efforts, and the overall value proposition to the customers they serve. Alongside overall digital influence growth, mobile’s in-store influence has also expanded from 5 percent in 2013 to more than one-third (37 percent) in 2016.

Customer Journeys 48

Customer Journeys Retail Apparel Consumers 48

Second to None

APRIL 24, 2018

The following article is a guest post submitted by Jim Rulison from Media Loop , an organization dedicated to helping brands reach more prospects, optimize their strategize and increase sales: If you are interested in submitting a guest post to the Second To None blog, please reach out to danielb@secondtonone.com with your idea.

Marketing 59

Marketing Advertising Social Media Voice of Customer 59

Helen Dewdney

MAY 26, 2018

Whether it is cups in take away coffee shops, plastic straws or vegetable packaging, the concern and scrutiny over the apparent needless use of plastic is growing. I wrote a shopping list, which for this section was: 6 tomatoes loose. More and more consumers are getting concerned about the use of plastics. Fruit and vegetables.

Chief Customer Officer 46

Chief Customer Officer Consumers Retail Comparison 46

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. The Super-Heroes of Customer Experience are here! LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132