managing-quality-with-a-work-from-anywhere-workforce Blog Related Topics 
UJET
JULY 7, 2020
Remote work or work-from-anywhere situations used to be a sparsely used option but has now proven to be the reality for most. Instead of a gradual move to remote work, companies have had to adjust quickly. Other support tools, like workforce management and quality management, are following as well.
CSM Magazine
JANUARY 17, 2024
In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. From the audience perspective, customers use it to keep updated about the latest products, brands and deals. In this scenario, collaborating with a reliable, high quality Enterprise Video Platform can take your marketing strategy to the next level.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
SEPTEMBER 21, 2021
In our last two blogs, we introduced the concept of adding simplicity to the contact centre and outlined the major barriers to success. In this final blog in the series, we discuss how to turn theory into practice using the latest Workforce Engagement Management (WEM) solutions. Three ways to turn theory into practice.
SurveySensum
FEBRUARY 27, 2024
At the heart of any successful organization lies its workforce, and the key to unlocking the full potential lies in ensuring your employee satisfaction and well-being. Where would you prefer to work? In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. What is Employee Satisfaction?
CSM Magazine
FEBRUARY 17, 2021
In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). The pandemic has shifted the world of work and elevated the importance of agility in contact centres to meet the moment – whatever that moment may be.
Totango
DECEMBER 23, 2021
With the constant pressures of increasing workloads, longer working hours and figuring out how to strike a proper work-life balance, burnout is on the rise like never before. In a recent poll, we asked customer success professionals to rank their top year-end challenge. Not surprisingly, the number one answer was burnout.
ShepHyken
DECEMBER 23, 2022
This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. 2023 will be all about customer lifecycle management (CLM). They share their top 5 unified communications predictions for 2023.
Expert insights. Personalized for you.
106 
Let's personalize your content