GetFeedback

JANUARY 24, 2019

When looking for advanced ticketing software, be sure to look into the integrations that are offered. The best solutions will integrate with your customer relationship management (CRM) system. You can also integrate ticketing software with an email system so that customers feel as though they’re communicating with you via email.

Tools 210

Tools Self Service Customer Experience Net Promoter Score 210

Comm100

SEPTEMBER 4, 2022

Note: This blog post was originally published in January 12th, 2017. More companies all the time are experiencing the benefits of live chat , but how does one maximize these benefits? With these tools in place, Comm100’s live chat benchmarks have shown an impressive 84% positive rating across all organizations.

Customer Service 242

Customer Service Abandon Rate ROI Apparel 242

Comm100

OCTOBER 25, 2021

This blog will explore why digital transformation is key to student engagement and how schools and colleges can take their first step towards this with intelligent digital communication. Whether it’s with live chat, social media, email, or SMS integration, students expect their institutions to be available, responsive, and digital.

Engagement 202

Engagement eBook Chatbots Social Media 202

Comm100

MARCH 9, 2022

In this blog, we’ll take a look at the top strategies that credit unions can employ to improve member experience. Speed up support with live chat. Live chat should be at the center of every credit union’s member experience strategy because it delivers on the key want of its members – fast support.

Strategy 177

Strategy Omni-Channel e-support Financial 177

Comm100

AUGUST 8, 2022

As consumers have adapted to digital technologies for communication in their personal lives, their preference for digital communication channels has crept into the customer service space. For many organizations, the leap to digital support means introducing live chat for customer service – now the most popular channel to connect with brands.

Chatbots 194

Chatbots Customer Service Knowledge Base Social Media 194

Comm100

JANUARY 21, 2021

There are many digital customer service tools for small businesses to choose from, but there’s only one that stands out with real-time, accessible, and cost-effective support – and that’s live chat. How many channels offer as many benefits as live chat does for both the customer and business? What is live chat? .

Video 246

Video Social Media Software Knowledge Base 246

Comm100

MARCH 14, 2022

For government organizations, this means reliance on the traditional channels of phone and email is no longer enough – live chat for government is essential. In this blog, we’ll look at the top five reasons why live chat for government is critical in 2022. Live chat for government helps to alleviate these concerns.

Government 203

Government Wait Times Video Guidelines 203

Comm100

AUGUST 31, 2021

As companies strive towards this level of support, live chat has become an integral channel – but the hard work doesn’t stop here. To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Knowledge Base.

Wait Times 130

Wait Times Knowledge Base Chatbots Omni-Channel 130

Comm100

FEBRUARY 1, 2022

In this blog, we’ll look at the technology behind omnichannel digital support, and how colleges and universities can use it to engage with international students. To reach this demographic, living online, higher education institutions need to be in all the digital places that students are. . Be available where they are .

Engagement 190

Engagement Omni-Channel Chatbots Social Media 190

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. So, when you do integrate digital customer service technology , you’ll want to be thinking about the future of the technology, its agility and flexibility, and the development of your business. 1) Live Chat. What’s not to love?

Technology 229

Technology Customer Service Omni-Channel Self Service 229

Comm100

FEBRUARY 12, 2023

In this blog, we’ve taken 5 of the top use cases for universities using chatbots from our SlideShare, Top 10 Use Cases for Chatbots in Higher Education. Introducing a university chatbot is an ideal way to provide self-service to students in a way they’re comfortable accessing it – using a familiar chat interface.

Chatbots 173

Chatbots Self Service Resources Social Media 173

Lumoa

OCTOBER 24, 2023

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?” Understanding emotions and what triggers them is at the core of every customer experience strategy.

Competitive Advantage 208

Competitive Advantage Customer Experience Net Promoter Score Effort Score 208

Comm100

APRIL 17, 2023

In this blog, we will break down what HIPAA compliant messaging is, why it matters, and why healthcare providers around the world are using Comm100’s HIPAA compliant messaging software. Alternatively, learn more about Comm100 HIPAA compliant live chat, email & messaging platform here. How is Comm100 HIPAA compliant?

Healthcare 130

Healthcare Communication Multi-Channel Policies 130

Comm100

DECEMBER 8, 2020

The technical side of chatbot implementation is now easier than ever, no matter what type of landing page builder you used, you can integrate Chatbot programs into your website to guide visitors through the site and toward a purchase. You can have them handle your instant messaging needs or integrate them into your apps.

Chatbots 133

Chatbots Customer Satisfaction Customer Service Representative Social Media 133

GetFeedback

JANUARY 14, 2019

Customers should have access to the information they need–whether it’s from a member of your team or from a robust knowledge base. This material includes (but isn’t limited to) articles in your knowledge base, guidelines for team members, customer surveys , training resources, onboarding emails, and much more.

Customer Service 207

Customer Service How To Knowledge Base Guidelines 207

Comm100

JANUARY 17, 2024

This transformation is rooted deeply in the integration of advanced automation and artificial intelligence. They can also be launched within a couple of hours with no coding knowledge and require very little maintenance. They automate voice-based interactions using speech recognition and synthesis to communicate with customers.

Customer Service 187

Customer Service Chatbots Technology Interaction 187

Comm100

APRIL 30, 2020

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. Provide answers with a flexible knowledge base.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

Comm100

NOVEMBER 5, 2020

For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. An internal knowledge base is where customer support agents (and the entire staff) can access information about your company’s processes, products, and more. Gather your content.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

Comm100

NOVEMBER 8, 2018

In this blog post, we’ll break down top types of customer communication channels, and explain some of the use cases for each that will answer these questions. Knowledge base. Why is live chat so central to modern customer engagement strategies? Social media. AI-powered chatbots.

Communication 127

Communication Social Media Knowledge Base Chatbots 127

ProProfs Chat

DECEMBER 17, 2020

Ever wondered how challenging it must be for your operators to handle multiple chats at the same time? What if they make a mistake while managing multiple chats or one of their responses prompts the visitor to leave the website before getting a solution? Why Handling Multiple Chats is a Challenge. Previous chat history (if any).

How To 94

How To Knowledge Base Wait Times Comparison 94

Team Support

MARCH 28, 2022

TeamSupport’s Messaging and Live Chat product is SnapEngage, but now with a new name and brand, and soon, an updated online presence on the parent TeamSupport website. We will continue to provide the same chat expertise and award-winning service. What will happen to the SnapEngage knowledge base and help articles?

Brands 75

Brands Knowledge Base Social Media Customers 75

GetFeedback

APRIL 17, 2019

If you support only one or two channels (say, phone and email), you can use Live Chat to start working with customers through a chat on your website. Also, if they aren’t integrated with a ticketing system already, you may need to connect them with one, since it’s easier for agents to handle multiple channels within one system.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Integrations: does the platform integrate with other tools you’re using to engage customers, such as your live chat app or email autoresponder? Customer support: Zendesk knowledge bases.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. There are also different formats for collecting feedback, ranging from email surveys, pop-ups, live chat, telephone surveys, or text messages. Here are some important bases to cover.

Feedback 208

Feedback Strategy Survey Customers 208

NICE inContact

AUGUST 2, 2019

It’s an important concept for any company considering digital customer service integration. So, when you do integrate digital customer service technology , you’ll want to be thinking about the future of the technology, its agility and flexibility, and the development of your business. 1) Live Chat. What’s not to love?

Technology 120

Technology Customer Service Omni-Channel Self Service 120

Kustomer

FEBRUARY 29, 2024

One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify. This integration not only allows support teams to view customers’ purchase history from within a ticket but also to perform actions such as creating orders and issuing refunds.

e-support 52

e-support Feedback Multi-Channel Self Service 52

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. So, we scoured product review platforms like G2, and Capterra, to give you the pros, cons, and best features of each of the 7 InMoment alternatives, based on customer reviews.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. Consider whether the tool can integrate with your existing systems , such as CRM. 5) Yes No Live chat, online in-person training, etc.

Feedback 52

Feedback Tools Management Knowledge Base 52

AWS Machine Learning

AUGUST 30, 2023

This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational. This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide. Human: Can it integrate with my CRM?

Self Service 100

Self Service Contact Center Multi-Channel Knowledge Base 100

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Properly selected and integrated software can not only boost efficiency for owners and any employees, but also help the small or medium business grow and thrive.

Software 98

Software Tools Customer Service Self Service 98

SurveySensum

OCTOBER 10, 2023

So, with this blog, we have mined the top 9 Delighted alternatives by examining their features, pros, and cons. Quick Overview of Top 9 Delighted Alternatives in 2023 Here is a quick overview of the top 9 Delighted alternatives based on their G2 score, pricing, etc. 5) Yes Yes Live chat, emails, and phone support.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySparrow

OCTOBER 18, 2022

In this blog post, we will explore 10 Zoho Desk alternatives that have similar or better features. . Integration with Zoho CRM. SDK for iOS and Android : Seamlessly embed classic, chat, and NPS survey forms in your mobile app. . Ticket routing : Route conversations based on priority, agent availability, and skills. .

Software 52

Software Self Service Customer Service Knowledge Base 52

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. We’ve featured posts of many great content writers and shared tons of knowledge with you. Our blog was visited every month by over 100k visitors , who spend 8 minutes on each page on average. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog.

Case Study 59

Case Study Chatbots Study Tips 59

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. Call center optimization goes beyond minor operational adjustments.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

ProProfs Chat

AUGUST 14, 2020

And one tool that helps you conduct consistent communication and simplify customer journey is live chat. Let’s find out different areas where live chat can help your business optimize customer journey efficiently. 5 Ways to Optimize Customer Journeys Using Live Chat. One of the Hyken’s blogs suggested that.

Customer Journeys 116

Customer Journeys Knowledge Base Self Service Customers 116

ShepHyken

JULY 21, 2017

This week we feature an article by Jason Grills about how to use live chat agents properly in order to delight your customers. I believe that as a quick first line of support, live chat is a great alternative. The implementation of live chat software is an easy task to achieve. – Shep Hyken.

How To 92

How To Software Knowledge Base Tools 92

Comm100

MARCH 2, 2022

Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority. To meet their CX expectations, credit unions must provide the digital support channels that this generation is used to, including live chat, chatbots, and omnichannel support.

Engagement 130

Engagement How To Chatbots Omni-Channel 130