involving-managers-and-team-leaders-in-the-quality-assurance-process Blog Related Topics 
Playvox
FEBRUARY 16, 2024
Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey. Artificial intelligence (AI) has permeated many aspects of our work and personal lives.
Talkdesk
SEPTEMBER 18, 2020
This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. Training typically lasts between four to eight weeks, depending on processes. Leverage quality management Quality audits and feedback management gets tricky while agents are working from home.
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AWS Machine Learning
JANUARY 26, 2024
Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. Understanding and addressing LLM vulnerabilities, threats, and risks during the design and architecture phases helps teams focus on maximizing the economic and productivity benefits generative AI can bring.
Playvox
MARCH 27, 2023
Operating a successful contact center demands attention to a wide range of factors, from investing in your agents’ well-being and training to implementing the right tools and technology. The key to maintaining peak performance is to continuously optimize productivity and streamline operations.
AWS Machine Learning
NOVEMBER 16, 2023
This is a joint blog with AWS and Philips. Amazon SageMaker provides purpose-built tools for machine learning operations (MLOps) to help automate and standardize processes across the ML lifecycle. Philips is a health technology company focused on improving people’s lives through meaningful innovation.
BirdEye
DECEMBER 26, 2023
Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. Does this sound like your business? Table of contents What is VoIP? How does VoIP work?
Retently
FEBRUARY 9, 2024
In doing so, you’ll elevate the quality of your offerings and foster brand loyalty in the long run. Defining specific goals, selecting appropriate question formats, and striking a balance between quantitative and qualitative data are all crucial elements in this process. Each aspect will be discussed in depth below.
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