Bilingual Customer Support: Where Live Agents and AI Coincide
BlueOcean
OCTOBER 4, 2023
And how do offshore solutions, interpreters, and texting play a role? And how do offshore solutions, interpreters, and texting play a role? The same is true for first call resolution and average handle times. Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line.
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