GetFeedback

AUGUST 16, 2018

But when it comes to service quality, how do you measure where you really stand with customers? Here’s a look at the top 11 customer service metrics you should start measuring today. How can you quantify how customers feel about your brand? How do you measure it? to dig deeper into support quality.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

AWS Machine Learning

JANUARY 12, 2023

This process can be cost-prohibitive and difficult to scale, leading many enterprises to only support English for chats. Amazon Translate is a neural machine translation service that delivers fast, high-quality, affordable, and customizable language translation. Solution overview. Solution overview. There are two personas.

Omni-Channel 78

Omni-Channel Multi-Channel Resources Policies 78

ProProfs Chat

DECEMBER 20, 2019

Are you still having second thoughts about the implementation of live chat software on your business website? . With increasing emphasis on customer support, reshaping your employee and customer experience is becoming an incredibly important business asset. Amazing isn’t it! . What is Live Chat? Types of Live Chat Software.

Software 82

Software Tools Communication Trends 82

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Support agents represent the name and face of your business. Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently.

Culture 40

Culture Contact Center Metrics Competitive Advantage 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Support agents represent the name and face of your business. Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently.

Culture 40

Culture Contact Center Metrics Competitive Advantage 40

Talkdesk

NOVEMBER 9, 2017

This post is part of Talkdesk’s live-blogging series for Dreamforce 2017. Support agents represent the name and face of your business. Empowering your agents to provide top-notch service requires a balance of enforcing high standards and giving agents the freedom to act independently.

Culture 40

Culture Contact Center Metrics Competitive Advantage 40

Natalie Petouhof

AUGUST 15, 2022

Just to be clear, in case the above title suggests a modern-day pulp romance novel, the full title should clear things up: “Empathy in Action – How to Deliver Great Customer Experiences at Scale.” History really does repeat itself, but only to the extent we don’t learn from our mistakes. History Foreshadows CX Problems.

Customer Centricity 52

Customer Centricity Advertising Culture Technology 52