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The Top 6 CX Articles of 2019

GetFeedback

Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more. article, David describes how to leverage the value of relationships in the customer experience journey. Article No. In the Inc.

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Why Technology Won’t Help You Understand Your Customers

C3Centricity

Do you believe that using technology to understand customers is the only way today? In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! In fact it seems to drown out their reasoning of what to do with all the data and they remain frozen in indecision.

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You’ve Got Data? Well Don’t Start There!

C3Centricity

In fact it seems to drown out their reasoning of what to do and they remain frozen in indecision. Technology is being blamed for disrupting businesses, but most have simply not adapted to this new data-rich world. So what should you do, whether you are in manufacturing or retail? Is this your case? I admit, a lot has changed.

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What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

Here are some of the hidden drawbacks of customer engagement tools that providers won’t tell you — and tips on how to avoid them when purchasing your software solution. Overstated User-Friendliness Is Problematic for SMBs and Startups. It happens to many businesses. At first you feel satisfied, confident in your investment.

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4 reasons people hate buying a car and what auto companies can do about it

Alida

While there are differing points of view on how quickly this will happen, there’s little doubt it’s coming. With the advent of autonomous vehicles and advances in technology, the market for mobility is expected to grow. A study from Millward Brown Digital found that shoppers spend four months researching cars online.

Company 100
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Tech Startup RevJet Reveals World’s First Creative Side Platform (CSP)

Natalie Petouhof

Tweet One way to enter the marketplace is to do all your development stealth-style and then announce to the world what you have created. And that, in fact is what RevJet, a tech start-up has done. As ad tech and marketing tech converge, a platform like RevJet could be used with the whole content marketing process.

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The Art of Prioritization: How product teams avoid half-baked features, zombie products, and disengaged engineers

Wootric CX Blog

In other words, she teaches them how and when to say “no.”. These artefacts are: a shared understanding of how a product team (and business) differentiates between assumptions and facts, and a shared understanding of how validation will work and what confidence level we need to get in order to move a step forward.

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