how-contact-centers-are-rising-to-the-demands-of-consumers-based-from-home Blog Related Topics 
Uniphore
JANUARY 25, 2022
A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. All of this answers the question of where we go from this critical juncture. All of this answers the question of where we go from this critical juncture. With the mass migration to working from home, video conferencing has become ubiquitous.
Comm100
MARCH 2, 2022
There is no doubt that many consumers look to credit unions for lower fees and higher savings rates, but there’s more to credit unions’ popularity than just the financial gain. Many consumers choose to join a credit union based on this principle, and so expect to receive the very best member engagement that reflects this priority.
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Call Experts
DECEMBER 12, 2019
Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. Consumers can be demanding, and at this time of year, their needs should be at the forefront of every business owner's mind. The rise in demand leads to an increase in call volume.
Storyminers
JULY 6, 2020
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adrian Swinscoe.
Bold360
JULY 24, 2020
So, we made some predictions here at CXNext: Live about how the era of social distancing would change CX. On today’s show, we have a panel of great guests from LogMeIn — Erica Mayshar, Chris Savio , Akhil Talwar and Courtney Jucht — to discuss four of the predictions we made when the pandemic started. How well do you think we did?
Storyminers
JULY 6, 2020
As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adrian Swinscoe.
Call Experts
DECEMBER 19, 2018
If we look at the latest numbers, the amount has shown a massive rise to $721 billion in the year 2018. Higher retail sales and holiday business hours lead to higher call volume at contact centers. Ensure active collaboration with your customer using contact center support, and support distribution, sales, and marketing teams.
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