datastax

AUGUST 13, 2019

The banking and financial services sector has been on the front line of digital transformation— and as a result, banks have an incredible amount of customer data and transactional data on-hand. Many banks have put that data to good use and readily embraced data-driven applications to keep up with consumer demand.

Banking 40

Banking Data Management Rewards Programs 40

Russel Lolacher

SEPTEMBER 20, 2022

In this episode of Relationships at Work, Russel chats with Senior Manager for Marketing Solutions at Linkedin Amber Naslund on Imposter Syndrome. As someone challenged by it, she shares what she’s learned, what it feels like and how it shows up and how leadership can better support those with this issue. Russel Lolacher.

Culture 111

Culture Study Leadership Employee Experience 111

BirdEye

OCTOBER 6, 2023

Your business’s online reputation management is your bread and butter. Your brand reputation management should be your #1 marketing priority. Understanding reputational risk and how to manage it effectively can safeguard your business. How to measure reputational risk? How can reputational risk be managed?

Strategy 59

Strategy Social Media Airlines Software 59

BirdEye

APRIL 7, 2023

Start small but do not miss measuring this marketing KPI if you’re just starting out. Knowing exactly how much it costs to generate each lead is vital for a business’s financial planning and goal-setting exercise. But how can you track costs per lead? We completely understand the feeling.

Marketing 52

Marketing Social Media Return on Investment Touchpoint 52

inmoment

MARCH 9, 2020

This laser sharp focus on the total experience must span the entire demand and supply chain and incorporate every aspect of how products and services are designed, priced, marketed, sold, delivered and supported. However, delivering compelling experiences requires that leaders avoid common mistakes, notes this opinion piece by Mark Leiter.

Customer Experience 52

Customer Experience Self Service Hotels Leadership 52

ChurnZero

FEBRUARY 23, 2021

How are today’s Customer Success teams using these forecasting factors to get and stay ahead of their customers’ needs and wants? To find out, we invited CSM Practice to share benchmarking data from their recent survey of Customer Success professionals on how they build, maintain, and measure customer health scores.

Metrics 80

Metrics ROI Customer Success System 80

Avaya

MARCH 24, 2017

At this point, we know that most companies are competing exclusively on the customer experience ( 83%, according to Dimension Data ). The customer experience is instead about seamlessly supporting consumers across their entire brand journey regardless of where, when, how and with whom it happens. In fact, it never was.

Multi-Channel 53

Multi-Channel Contact Center Omni-Channel Customer Journeys 53