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NICE inContact
JULY 17, 2019
It can be daunting to create and scale a team of remote contact center agents. Jill Blankenship, founder and CEO of outsourced customer support service Frontline Group, has experienced the challenges — but also leveraged new technology to capture data, measure and improve KPIs and manage a team of remote agents while on-the-go.
NICE inContact
SEPTEMBER 30, 2019
One of the most significant advancements has been the explosion of remote work opportunities. Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture.
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Integrity Solutions
SEPTEMBER 1, 2020
With people working remotely and dealing with professional and personal stresses alike, leaders are recognizing the value of collaborative learning. Especially in an economic downturn, every investment is going to be scrutinized. by Steve Schmidt. This time around, though, there seems to be a different view.
Talkdesk
OCTOBER 1, 2020
According to the Fidelity National Information Services (FIS) , which works with 50 of the world’s largest banks, there was a 200% jump in new mobile banking registrations in early April 2020. . Almost 17,500 US bank branches closed from the beginning of 2014 to the middle of June 2020. Impact on small businesses.
Integrity Solutions
NOVEMBER 22, 2022
Engaging employees in a meaningful and measurable way requires uniquely coaching your diverse workforce. From a culture change perspective, it’s not just about training a particular group and then hoping that they’re going to change the rest of the organization. Are Disengaged Employees Really A Concern?
ViiBE Blog
DECEMBER 14, 2020
Paired together, augmented reality remote assistance has a proven track record of boosting ROI and KPIs including. Augmented reality’s ability to improve a company’s performance has led many, like Samsung, to implement AR throughout their entire remote assistance ecosystem. What is Remote Assistance Augmented Reality?
Bold360
MARCH 16, 2020
These can provide a high quality of service with real-time customer conversations but also allow you to enable a workforce from anywhere. Channels like chat are easy to stand up on your existing website or in your mobile app. All of these factors are presenting a near-existential crisis to companies worldwide.
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