BirdEye

NOVEMBER 28, 2023

This statistic shows that your customers are looking for you online. In the highly competitive food industry, you can’t afford to stick your head in the sand and hope everything will work out. You must monitor what your customers say about you, respond to their remarks, and use their feedback to improve.

Tips 109

Tips Management Social Media Feedback 109

BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. And the wrong post at the wrong time can torpedo your brand’s reputation faster than you can say “delete!” Let’s dive in. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

SurveySensum

FEBRUARY 13, 2024

Ever wondered how your Internet startup can stand out in the crowd? That secret weapon makes your website or app easy and enjoyable for people – we call it a Better User Experience! Yep, that’s the trick to make your startup stand out and leave a lasting impression. So, what’s this User Experience thing?

User Experience 52

User Experience Strategy Feedback Social Media 52

SurveySparrow

SEPTEMBER 26, 2023

Have you ever thought about the story behind your everyday utilities? When you flip a switch, enjoy a warm shower, or cook a meal, you’re stepping into a world intricately woven with customer experience. What Is Customer Experience in Utilities? That’s what customer experience is all about.

Customer Experience 52

Customer Experience Self Service e-support Trends 52

PeopleMetrics

OCTOBER 22, 2015

In our last post, we covered the difference between customer satisfaction and customer effort score. Both of those metrics are good for examining transactional elements of the customer experience. As we discussed, the best customer experience metric for your business is a matter of finding the best fit for your business.

Net Promoter Score 48

Net Promoter Score Customer Engagement NPS Engagement 48

ProProfs Chat

MARCH 26, 2020

I was trying to purchase one of your products online and submitted my card details. I see a deduction but I haven’t received a confirmation from your end. Is it okay if I put your call on hold? . Yeah. The customers prefer and are looking for an immediate response to their questions. Are addressed as another customer.

How To 89

How To Knowledge Base Customers Handbook 89

Amity

DECEMBER 9, 2016

Ever log on to your computer in the morning and immediately get that sense that you’re drowning? The sheer abundance of information we’re exposed to online can overload even the fastest and most voracious readers—some of which include your prospective customers. Pay attention in pre-sales calls.

Customer Success 48

Customer Success Marketing Company e-support 48