Optimove

AUGUST 15, 2023

A frictionless user experience. Customers can scan these QR codes to instantly access additional product details, discounts, or exclusive loyalty rewards. Customers who scanned the codes received discount coupons, incentivizing purchases and fostering repeat visits. The result? Pretty smart!

Brands 52

Brands Marketing Advertising Video 52

SurveySensum

JULY 11, 2023

This delightful experience, my friend, is what we call customer experience (CX). Before we move ahead, let’s understand – What is customer experience? Customer Experience is the overall impression a brand creates in the minds and hearts of its customers. This makes you a loyal customer.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

Think Customers

MARCH 18, 2015

Because the pizza business continues to shift rapidly toward an online ordering experience, major players, such as Domino''s and Papa John''s, have raised the bar for smaller establishments that often struggle to implement and integrate modern technologies. 1to1Media.com/weblog.

Customer Engagement 40

Customer Engagement Strategy Engagement Technology 40

Comm100

NOVEMBER 27, 2017

Still, customers don’t respond to a non-apology the same way they do a sincere one. Research shows that customers feel a sense of restored fairness when companies apologize, provided CEOs show sufficient empathy— a key factor for successful personal apologies, too. . They called me day and night when they felt the need to.”)

Social Media 290

Social Media Video Effort Score Brands 290

Strativity

JULY 18, 2018

At the top of Forrester’s 2018 prediction is the claim that Customer Experience (CX) programs have hit a wall. Practitioners have generated a great deal of activity around journey mapping, voice-of-customer programs, and implementing quick wins. Connect with the impact good experiences will have on your customers.

Customer Journeys 40

Customer Journeys Tips Net Promoter Score Touchpoint 40

Michelli Experience

AUGUST 31, 2016

Have you been watching Domino’s global strategy over the recent number of years? If not, I think the pizza giant it worthy of study. Unbeknownst to many, Domino’s is an amazingly forward looking company. All of this disruption is designed to create an enriched customer experience! Now let’s take DRU aerial!

Technology 189

Technology Travel Innovation Study 189

Michelli Experience

APRIL 13, 2016

The title of this blog, isn’t meant to imply you are in denial about the importance of customer experience elevation. Rather, I am using FACE as an acronymn for 4 guiding principles to consider as you craft customer-centric solutions. For most customers, fast and wrong is not necessarily better than slow and right!

Customer Experience 100

Customer Experience Customer Centricity Customers System 100

Natalie Petouhof

FEBRUARY 6, 2017

Currently, there are many networks, standards, and devices being used to connect the smart home, creating interoperability problems (the ability of a system or a product to work with other systems or products without special effort on the part of the customer) and this makes it confusing for the consumer to set up and control multiple devices.

Sports 40

Sports Wireless Connections Effort Score 40

BirdEye

OCTOBER 6, 2023

We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Customers, partners, investors, and the public shape how they feel about a company and its services. See Pricing FREE DEMO What is reputational risk in customer service?

Strategy 58

Strategy Social Media Airlines Software 58