BlueOcean

APRIL 24, 2024

With this in mind, your RFP must address the topic of environmental stewardship. In most, if not all, cases, the contact center RFP should include a robust standalone data security and privacy assessment—a blog topic unto itself.

Contact Center 177

Contact Center Policies Effort Score Government 177

Circular Edge

MAY 12, 2022

Blog Credit: Kristina Russo, September 13, 2021 (What Is a Financial Controller? A financial controller’s mindset is geared toward accuracy, stewardship, policy and ethics. Role & Responsibilities | NetSuite). Financial controllers are a varied group of accounting professionals. Sometimes, it’s a thankless job.

Financial 52

Financial Policies Banking Study 52

Optimove

JUNE 24, 2021

According to legend the term Customer Data Platform (CDP) was coined in 2013 by David Raab from the CDP Institute. Now this is not a blog about trying to make sense of this market, we’ve done that before , but rather a blog on the tectonic shift that is coming the category’s way. How did we get here?

Marketing 52

Marketing Data Technology System 52

ClearAction

NOVEMBER 26, 2017

Alignment of data, forecasts & metrics leads to more predictable results. The right data + process + technology = maximum learning IQ = breakthrough results. A Marketing Operations approach (solid foundation, conscious stewardship) is built to last. Measurable data has grown 10x since 2000. Enterprise health.

Marketing 70

Marketing Roadmap Competitive Advantage Leadership 70

ClearAction

OCTOBER 4, 2015

As a determinant of corporate strategy, think of CX insights as part of a trilogy including financial and people stewardship. These practices will make your CXM strategically relevant: a) Present CX data in percentages, to show how big the customer segment is that is unhappy. and certainly not an afterthought or altogether separate!

Strategy 48

Strategy Customer Experience How To ROI 48

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. I would do a lot of research and data analyzing on what has worked, and also what hasn’t. I love that; as our clients are successful, we’re successful.

Insurance 59

Insurance Culture Customer Success Groups 59

ClearAction

APRIL 18, 2015

Data insights can help maximize ROI of the work done by HR and employees collectively. Propagate thought leadership: blog/wikis/social media are a great way to tap into peers’ expertise. Data can be insightful to all of the roles HR takes on in facilitating the company’s CX goals. —@tcrawford. —@EngageGXD.

Resources 48

Resources Customer Experience Employee Engagement Social Media 48