NICE inContact

JUNE 5, 2019

The 2019 NICE inContact Customer Experience (CX) Transformation Benchmark reveals some very interesting similarities and differences between consumers and businesses in terms of how they view customer service. Businesses are very confident while consumers are proceeding with caution. Transparency is key!

Consumers 136

Consumers Chatbots Contact Center ROI 136

Retently

FEBRUARY 9, 2024

What questions do you include to not only garner responses but also drive your business forward? Key Takeaways Customer feedback questionnaires are a valuable resource for understanding customer expectations and experiences, shaping products/services, and fostering brand loyalty, all of which fuel business growth.

Feedback 113

Feedback Net Promoter Score Effort Score Customer Satisfaction 113

NetBase

FEBRUARY 26, 2020

There’s so much noise online that brands find it increasingly challenging to quickly and accurately distinguish between critical and non-essential business issues. Next generation consumer and market intelligence makes short work of this dilemma, offering a combo approach that’s reveals the diamond in the rough. Business profiles.

Consumers 67

Consumers Brands Social Media Marketing 67

NobelBiz

MAY 2, 2023

Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Mike McGuire adds that finding good people is now a challenge, especially in the US, where businesses are competing with remote workers. The days of just loading up a list and cold-calling people are gone.

Contact Center 52

Contact Center Strategy Call Center Multi-Channel 52

NetBase

OCTOBER 17, 2019

Join us as we analyze memorably misinformed business decisions in our “Bad Data Series.” We’ll share what happens when brands don’t fully vet an opportunity and miss out on something amazing. We’ll share what happens when brands don’t fully vet an opportunity and miss out on something amazing. Mars is the second in our series.

Data 40

Data Analytics Social Media Advertising 40

NetBase

OCTOBER 17, 2019

Join us as we analyze memorably misinformed business decisions in our “Bad Data Series.” We’ll share what happens when brands don’t fully vet an opportunity and miss out on something amazing. We’ll share what happens when brands don’t fully vet an opportunity and miss out on something amazing. Mars is the second in our series.

Data 8

Data Analytics Social Media Advertising 8