Want to Improve CX Significantly? Enhance Your Communication Strategies!
Daniel Group
APRIL 18, 2024
In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. Here’s what we learned: NPS and Overall Satisfaction Correlation We correlated the NPS ® (Net Promoter Score) and Overall Satisfaction (1-10 scale). In revisiting our interview history we discovered key metrics.
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