american-airlines-passenger-experience Blog Related Topics 
CX Journey
MAY 8, 2019
It appeared on their blog on July 12, 2018. But when they put the focus on employees first, ensuring employees have a great experience, employees will then, in turn, deliver a great experience for their customers. Sounds like measuring the employee experience to me! Nothing changes if nothing changes, right?
Uniphore
OCTOBER 7, 2021
American Express Counts the Benefits Maintaining your status as one of the world’s largest credit card providers comes with huge customer expectations. The brand focuses on the small things, such as helping customers find and purchase products faster and providing personalized experiences.
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Experience Investigators by 360Connext
APRIL 7, 2015
And then that time you fly home with your family…only to be mistreated so incredibly that writing this blog seems like the only recourse I have. We booked our flight through US Airways , but all our flights were operated by American Airlines. The AIRLINE changed both flight times in the months between booking and leaving.
Beyond Philosophy
APRIL 17, 2017
When United Airlines brutally forced a senior citizen off a flight this week to accommodate United crew members, the social media world lit up like a Roman candle. According to news reports, the man was a passenger on a United flight from Chicago to St. United Has Shown That It Doesn’t Really Care About its Passengers.
Beyond Philosophy
SEPTEMBER 23, 2014
Four angry passengers, one of them with a wet shirt. Two planes worth of delayed passengers. The first event took place on a United Airlines flight and involved a Knee Defender , a device that a passenger can secure to the tray table to restrict the seat in front of them from reclining. Two grounded planes.
CX Journey
MAY 8, 2019
It appeared on their blog on July 12, 2018. But when they put the focus on employees first, ensuring employees have a great experience, employees will then, in turn, deliver a great experience for their customers. Sounds like measuring the employee experience to me! Nothing changes if nothing changes, right?
Beyond Philosophy
JUNE 19, 2017
I’ve been flying major airlines for a long time, and like everyone else, I’ve noticed the changes – and not in a good way. At American Airlines, for example, incentive payments for top executives are now determined exclusively by income and cost savings. The checked baggage fees. The snacks we don’t get anymore.
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