Remove 50-powerful-leadership-quotes
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How to Get a Hold of Your MIA Customers

Amity

Never underestimate the power of positive reinforcement. You’ve probably heard of this concept in the context of team management and leadership : employees perform better when they’re congratulated and thanked for doing something right. Ty Magnin, Appcues' Blog. Congratulate Them. Most people(.)

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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

CMC Thought Leadership Principal, Beyond Philosophy. As quoted by Vijay in a CMO.com interview: “Particularly in financial services, brands must be grounded in tangible differences. Here is the summary of what their study found within the customer base: No Complaint(s) (50%): Retention Intent, 82%; Recommendation Likelihood, 89%.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Barry Dalton. Bill Quiseng. Bruce Temkin. Chip Bell.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Barry Dalton. Bill Quiseng. Bruce Temkin. Chip Bell.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

CMC Thought Leadership Principal, Beyond Philosophy. As quoted by Vijay in a CMO.com interview: “Particularly in financial services, brands must be grounded in tangible differences. Here is the summary of what their study found within the customer base: No Complaint(s) (50%): Retention Intent, 82%; Recommendation Likelihood, 89%.

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Inside Customer Success: Vision Critical

Amity

";It wasn’t something that was a conscious effort but was something that just happened to evolve." "; How is your team structured at Vision Critical? ";This structure helps our customers understand who they have a day-to-day relationship with." "; What’s a typical day look like on your team?