GetFeedback

JUNE 3, 2019

With a fast-growing business, it’s important to do anything you can to continue to boost growth and customer happiness—and customer satisfaction questionnaires are one of the best ways to do that. They allow you to have a direct line to your customers, engage them to ask questions, and even open up a larger dialogue if deeper issues arise.

Customer Satisfaction 170

Customer Satisfaction Survey Trends Effort Score 170

Currency Alliance

DECEMBER 13, 2018

“the biggest 25 food-and-beverage companies…generated 45% of sales in the category in America but drove only 3% of the total growth” [i]. Reward programs still have an important part to play in this effort; but they are only part of the picture. Loyalty program management’ was reported as CMO’s lowest priority, with 4.8%

Loyalty 45

Loyalty Trends Loyalty Programs Rewards Programs 45

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI. How can we call that success?

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

Currency Alliance

FEBRUARY 10, 2021

Part 2 sets out the three important factors you can influence to reduce cost, deliver more value to customers, and importantly, build richer customer profiles that will pay dividends for years. posting product reviews online. Frequency is the most important factor in building a successful loyalty program. referring friends.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

posting product reviews online. Frequency is the most important factor in building a successful loyalty program. Poor value customers are those costing you so much money via customer service issues that you should introduce them to your competition. You can also find more information on leading loyalty initiatives in this blog.

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Loyalty Marketing Loyalty Programs Touchpoint 52

Bold360

NOVEMBER 21, 2016

Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. Five years ago, she started her business from just her laptop!

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Customer Experience Omni-Channel Social Media Self Service 40