ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Thematic

AUGUST 7, 2019

This blog is a comprehensive guide that will tell you everything you need to know about calculating the ROI of Customer Experience (CX) to move from insights to action. Calculating the ROI of CX: The Complete Guide 2019 Chapter 1: Introduction – ROI or Die! Chapter 4: The logic behind ROI of CX calculations.

ROI 123

ROI NPS Metrics Financial 123

Gainsight

JULY 7, 2021

When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. 2019 was a banner year for Pulse. What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings?

Social Media 45

Social Media Conference NPS Customer Success 45

Grade.us

JANUARY 14, 2020

When people look for places to eat, shop or book a service, they often ask their friends and families where to go. Here’s some more data from the Digital 2019 Q3 Global Digital Statshot via Hootsuite , in addition to the stats I’ve shared above. Let’s get started. “ A pay to play environment. of Reviews 795.3M

How To 51

How To Social Media Advertising Analytics 51

GetFeedback

APRIL 25, 2019

And in 2019, 81% of companies expect to be competing mostly or completely on the basis of CX. . According to a Bain & Company study , even though 80% of companies say they provide great experiences for their customers only about 8% of customers agree. . They just switch when it gets too bad. In Summary .

Customer Service 186

Customer Service Multi-Channel Net Promoter Score Omni-Channel 186

Wired and Dangerous

MAY 23, 2021

The RE-Source 2019 event brought together buyers and suppliers to discuss corporate procurement in Europe ( here ). To determine their creditable service, apply the rules in 5 CFR 315.201(b)(4) The U.S. When you said you’ve had the agreement ‘for a while’, I assumed (obviously incorrectly) it was Subscription EA.

Communication 91

Communication Financial Sales Company 91