ProProfs Chat

JANUARY 30, 2020

In this blog, we aim to collate various customer engagement statistics in one place that will give you an idea about various aspects of engagement with customers. More than 60 percent of failed customer support calls could have been solved with better access to data. Personalization influences 38% of all digital revenue.

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. Making the Call to Go Hybrid.

Social Media 45

Social Media Conference NPS Customer Success 45

BirdEye

NOVEMBER 21, 2023

In this blog, we’ll explore 18 proven jewelry store marketing strategies to capture attention, strengthen your brand, and drive sales. First, clearly define who your ideal customers are and where they spend their time — online and offline. Your website is often one of the first impressions potential customers get of your business.

Marketing 110

Marketing Social Media Advertising Brands 110

ProProfs Chat

DECEMBER 18, 2019

In this blog post, you can discover service objectives examples ideal for all types of organizations. There are various means of collecting customer feedback like surveys , questionnaires, emails, calls etc. The productivity of customer service is measured in terms of calls handled in an hour or cases resolved in a day by the team.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

SmartKarrot

NOVEMBER 2, 2020

In this context, we reached out to business owners, influencers, startup founders to know what customer retention tactics they are using in the coronavirus pandemic. He is a professional marketer helping companies improve their efforts in marketing through blogging, books, videos, and public speaking. What do Experts have to say?

Customer Retention 21

Customer Retention Strategy e-support Social Media 21