article thumbnail

What our data is telling us about how retailers can reduce holiday return volume

Talkdesk

Years of fast and convenient returns for online purchases have created permanent habits, such as purchasing multiple sizes of apparel in order to return those that don’t fit: To minimize the financial impact on your business, here are three areas of focus to reduce holiday return volume: . Provide a great post-purchase customer experience.

Retail 106
article thumbnail

10 Inspiring B2B Loyalty Program Examples from Successful Companies

SmartKarrot

From apparel brands to food delivery platforms, almost all B2C businesses offer loyalty programs; and a majority of them are a huge hit. But, implementing these programs in Business-to-Business (B2B) environments can be a little different. Let’s start with understanding what the B2B loyalty program is and how it works.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Experiential retailing is the next big thing in activewear

Alida

If the rumor is true, Amazon will challenge industry leaders like Nike, Lululemon and Under Armour in the $44-billion active apparel market. Sales in athletic apparel rose 12 percent in 2016 , according to the market research firm NPD, as more consumers wear their workout clothes outside the gym. Photo: Bloomberg.

Retail 100
article thumbnail

Go Debtless Once You Outsource Ecommerce Call Center Services

Magellan Solutions

The majority of the closed-down stores were of the apparel businesses. But it is unclear what kind of demand they are seeing for items such as apparel and home goods. . eCommerce Call Center Services We Provide: Loyalty programs. Also reported is that bankrupt retailers have closed almost 6,000 stores just before 2021.

article thumbnail

Next-Generation Loyalty Marketing (for experts)

Currency Alliance

This presentation is about driving customer engagement, and how the loyalty industry is transforming in order to engage with the mid-tail and long-tail customer. Loyalty programs must evolve to keep customers engaged. Every business needs a loyalty strategy, but not every business needs a loyalty points program.

Loyalty 98
article thumbnail

Customer loyalty: A guide to building and measuring positive experiences 

delighted

Many times, they’ve developed an emotional relationship with your company (often thanks to a positive customer experience or customer loyalty program) so they’re motivated to maintain that feeling. Now that we’ve covered how to measure customer loyalty, let’s turn our sights to how to keep customers loyal, for longer.

Loyalty 88
article thumbnail

Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

One notable example of this is their introduction of the program ‘Nike By You.’ ’ By actively gathering and analyzing customer feedback , Nike discovered that its customers desired the ability to design their own shoes or apparel.

Retail 40