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Leveraging Unstructured Data Analytics: The Key to Unlocking Hidden Customer Insights

InMoment XI

Mastering unstructured data analytics is going to be key for any business wanting to improve the customer experience , and succeed in today’s business environment. Leveraging unstructured data analytics is the key to transforming this raw data into actionable insights that can transform your customer experience strategy.

Analytics 488
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Customer Analytics Best Practices: Free White Paper

Bob Hayes

Download the free 22-page white paper by clicking the image. We found that analytical leading companies, more so than analytical lagging companies, infuse analytics practices throughout their entire customer program, from setting strategy to delivering insights. Download the complete 22-page white paper here.

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Converse 2022

Uniphore

White Papers. Speech Analytics. Analyze Analytics and insights from 100% of interactions across all channels. Sylvain has been at the forefront of digitizing the customer acquisitions process and introducing AI and analytics-based sales motion. U-Self Serve. Case Studies. Infographics. Conversational AI.

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State of Analytics In Customer Programs: Customer Loyalty Focus, Machine Learning Adoption and the Data Science Skill Gap

Bob Hayes

A new customer analytics survey of 80+ companies provides a look into the state of analytics in customer programs. Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Creating a Competitive Advantage with Analytics.

Analytics 113
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Being bold with your IP legal investment strategy during challenging times

Clarivate

In the latest white paper from Clarivate , three IP legal experts examine how IP legal teams can drive positive change by considering the counterintuitive, investing during uncertainty to avoid playing defence later. . Is this the right time for your team to make strategic investments in new ways of working?

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Top BOB Blog Posts for 2017: Data Science, Machine Learning and Customer Analytics Best Practices

Bob Hayes

The importance of analytics continues to grow in business and beyond. I did my part this year to spread interest in analytics to more people. All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. What Must You Ask?

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Why You Need to Adopt Data Science and Machine Learning in your Customer Experience/Success Program

Bob Hayes

Download the free 22-page white paper by clicking the image. A study of 80+ companies showed that analytical leading companies (those who use analytics to gain a competitive advantage), more so than analytical lagging companies, leverage their data differently. Click image to enlarge.