NICE inContact

SEPTEMBER 20, 2019

Everywhere you turn, the calls to move to cloud environments have become prevalent – regardless of system, workload or application, its no secret that cloud has redefined how our most critical systems are deployed and operated. Cloud has matured far beyond its early beginnings nearly 2 decades ago.

Contact Center 159

Contact Center Call Recording ROI Report 159

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 107

Financial Multi-Channel Marketing Analysis 107

NobelBiz

JULY 25, 2023

Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?

Interaction 98

Interaction Analytics Call Center Contact Center 98

BirdEye

DECEMBER 26, 2023

VoIP or Voice over Internet Protocol is a communication system that uses the internet to make calls, unlike a traditional landline telephone. You can use VoIP on computers, tablets, smartphones, and other VoIP-enabled devices to make and receive calls. Handle large call volumes with minimum downtime. How does VoIP work?

Call Recording 109

Call Recording Video System Communication 109

NobelBiz

NOVEMBER 6, 2023

Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. However, it’s essential to note that the effectiveness of automation hinges on the quality and depth of data feeds available.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Pointillist

NOVEMBER 11, 2019

Source: Call Centre Helper webinar: Improving First Contact Resolution At first glance, it seems that a system-based approach would produce accurate results. While organizations can use call transfer and callback data to gauge their First Call Resolution, this method has limitations.

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

Magellan Solutions

JULY 15, 2021

A Debt Portfolio Management Systems Provider Wants Customers to Gain More Awareness About their Service Through Appointment Lead Setting Services. The organization has over 15 years of experience providing analytical and operational needs for financial institutions in more than 10 countries. . Company’s Background. Challenges.

Call Center 40

Call Center B2B Sales Retail 40