NobelBiz

MAY 14, 2024

One of the most transformative technologies in recent years is conversational analytics. But what exactly is conversational analytics, and why is it becoming an indispensable tool in call centers? What Is Conversational Analytics? Conversational analytics stands as a crucial technology in customer service.

Call Center 59

Call Center Analytics Contact Center Effort Score 59

CloudCherry

FEBRUARY 26, 2019

Key Takeaways from Forrester Report on the State of Customer Analytics. The findings of the 2018 Forrester Report on the State of Customer Analytics are based on an online survey in which 144 North American analytics and measurement pros , from a broad set of industries, took part. Retailers find other ways to use analytics too.

Analytics 256

Analytics Report Analysis Study 256

GetFeedback

DECEMBER 11, 2019

With text analytics, you can examine open-text feedback for an organized, actionable, high-level view on the feelings and the comments your customers make about your company. Why you should use text analytics. With text analytics, you can analyze a huge volume of customer comments in a way that’s also scalable. .

Analytics 221

Analytics Customer Experience How To Trends 221

Eptica

JANUARY 16, 2022

Date: Monday, January 17, 2022 Author: Pauline Ashenden - Demand Generation Manager How data analytics can enhance customer service. In our latest blog we explore this trend, highlighting some key findings from the ContactBabel UK Customer Experience Decision-Makers’ Guide 2021. Published on: January 17, 2022.

Analytics 127

Analytics Data Customer Service Trends 127

Storyminers

MAY 27, 2020

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. Yes, the criteria used is based around 3 key areas that Chattermill works in – Analytics, Artificial Intelligence and Customer experience. It’s not about the most ‘likes’ and ‘shares’.

Case Study 147

Case Study Comparison Analytics Study 147

Lumoa

DECEMBER 18, 2017

We introduce a new column in our blog - “Experts in the Spotlight” with our first guest, Jim Tincher. The future of the feedback analysis - text and voice analytics. I am a big fan of text and voice analytics. Text analytics help you to hear the real voice of the customer.” You need technology that can sort them out.

Analytics 273

Analytics Customer Journeys Customer Experience Net Promoter Score 273

InMoment XI

NOVEMBER 24, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses the power of text analytics to enable organizations to analyze unstructured feedback from blogs, social media, forums, comment boxes, emails, and any other source.

Analytics 0

Analytics Social Media Innovation Feedback 0

SurveySparrow

NOVEMBER 22, 2023

It’s a known fact that data analytics tools help you climb the ladder of productivity. This blog will look deeper into the top ten data analytics tools, their features, pricing, and all you need to know about them. What is a Data Analytics Tool? Analytical tools tell you what’s going on.

Analytics 52

Analytics Tools Data Analysis 52

Calabrio

SEPTEMBER 9, 2020

You can read the full post on the Waterfield blog, and register for an upcoming webinar featuring Calabrio’s Dave Hoekstra on September 15th. To learn more about how you can finally see the full picture of your customer experience, read our complete guide to customer interaction analytics.

Contact Center 147

Contact Center Customer Satisfaction Video Technology 147

NICE inContact

APRIL 18, 2019

Have you noticed all the hype around using analytics in quality management, but haven’t utilized it in your organization? Analytics can help you get immediate answers to critical questions, immediately identify trends that negatively impact customer experience and reduce supervisor effort. appeared first on NICE inContact Blog.

Analytics 162

Analytics Management Contact Center Call Recording 162

Merkle

MARCH 29, 2022

In a recent blog post , Google announced it’s “moving on from Universal Analytics”. This means it’s sunsetting the old Universal Analytics (UA) tool and asking users to migrate to the new Google Analytics 4 (launched in October 2020).

Analytics 110

Analytics Tools Company 110

NICE inContact

FEBRUARY 13, 2019

But what’s all this hype about using analytics to perform quality activities, and could it help you? Analytics allows you to analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience. The post What is Quality Management Analytics?

Analytics 138

Analytics Management Call Recording Contact Center 138

InMoment XI

NOVEMBER 24, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses the power of text analytics to enable organizations to analyze unstructured feedback from blogs, social media, forums, comment boxes, emails, and any other source.

Analytics 200

Analytics Video Social Media Innovation 200

InMoment XI

NOVEMBER 24, 2015

Michelle Turner, Senior Director of Innovation and Product Management at MaritzCX, discusses the power of text analytics to enable organizations to analyze unstructured feedback from blogs, social media, forums, comment boxes, emails, and any other source.

Analytics 200

Analytics Video Social Media Innovation 200

Comm100

JUNE 15, 2022

Collecting numerical data in terms of measurable analytics, combined with written feedback, can assist you in really narrowing down any issues to gain a clear overview of how your customers are interacting with your product.

Brands 223

Brands Customer Experience Customer Journeys Net Promoter Score 223

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Thankfully, social media analytics is becoming easier and more accessible. In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts.

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

ShepHyken

AUGUST 10, 2018

This week we feature an article by Jarrin Howard who writes about how predictive analytics can enhance customer relations. – Shep Hyken. These are common examples of sites using predictive analytics catering to individual customer preferences. With the rise of machine learning, predictive analytics is becoming the status quo.

Analytics 67

Analytics Social Media Travel Banking 67

Calabrio

NOVEMBER 25, 2020

With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements. The best technologies and analytical insights are half of the equation, but you need a strong team that can take full advantage of them to be successful. We’ve covered a lot of ground here.

Contact Center 130

Contact Center Self Service Analytics Banking 130

kommunicate

NOVEMBER 18, 2022

The post Use DialogFlow Analytics And Training To Improve Your Chatbot Performance appeared first on Kommunicate Blog. If you have built a chatbot, or are considering building a chatbot, the name DialogFlow would have appeared right at the top of your Google Search bar. And with good reason. [.].

Chatbots 97

Chatbots Training Analytics System 97

MiaRec

NOVEMBER 14, 2023

Two primary approaches to data analytics in contact centers are real-time analytics and post-call analytics. In this blog post, we'll explore the world of real-time and post-call analytics , providing examples and insights to help you understand when and how to leverage each for your contact center operations.

Contact Center 52

Contact Center Analytics Analysis Customer Insights 52

MiaRec

NOVEMBER 14, 2023

Two primary approaches to data analytics in contact centers are real-time analytics and post-call analytics. In this blog post, we'll explore the world of real-time and post-call analytics , providing examples and insights to help you understand when and how to leverage each for your contact center operations.

Contact Center 52

Contact Center Analytics Analysis Customer Insights 52

NICE inContact

OCTOBER 23, 2019

Have you wondered if contact center analytics could “really” work to help you create a seamless customer experience? This is where CXone Interaction Analytics Pro helps you see the “forest” of possibility. CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome.

Contact Center 121

Contact Center Analytics Call Center NPS 121

InMoment XI

MARCH 20, 2024

In this blog we break down the key components which remain the driving force behind their banking revolution! Insightful Analytics: InMoment’s analytics capabilities has helped Metro Bank identify patterns, pain points, and prioritise actions based on data-driven insights.

Customer Centricity 260

Customer Centricity Net Promoter Score Banking Effort Score 260

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. How can you distinguish between a product that offers a few basic speech analytics capabilities and a robust AI-powered interaction analytics solution?

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 187

Case Study Comparison Analytics Study 187

Feedbackly

DECEMBER 14, 2023

One is the good old customer sentiment analysis, while the other is the customer emotions analytics. You can use customer experience software with customer sentiment analytics for this purpose and extract valuable insights through text interpretation. What is Emotion Analytics? Fortunately, there are two ways of getting into it.

Analysis 52

Analysis Analytics Software Metrics 52

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Stay with us as we go deeper into product experience analytics and see how it can turn your business into a customer satisfaction powerhouse. Hold on, don’t panic.

Analytics 52

Analytics Analysis User Experience Trends 52

SurveyGizmo

SEPTEMBER 21, 2021

Humans are analytical in choosing between extremes. In this blog, we’ll focus on when to use Max Diff , how to build it in Alchemer projects, and making sense of the responses it drives! The post Making Analytical Comparisons: Max Diff appeared first on Alchemer. By Michael Cordeiro. What’s the Use?

Comparison 98

Comparison Analytics Social Media Analysis 98

NICE inContact

JUNE 17, 2019

Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics. Quality Management Analytics empowers you to create quality plans across all the different channels you offer — voice, email, chat, text, etc.

Analytics 136

Analytics Customer Experience Management Contact Center 136

NICE inContact

JUNE 17, 2019

Well, now you don’t need all the time and resources in the world, you just need Quality Management Analytics. Quality Management Analytics empowers you to create quality plans across all the different channels you offer — voice, email, chat, text, etc.

Analytics 136

Analytics Customer Experience Management Contact Center 136

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

SAP Customer Experience

JUNE 18, 2022

In one of our last blog posts, we went through the main steps for successful journey to process analytics, bringing together the worlds of process analysis, design and customer experience. We outlined the first step: acknowledging the existing gap between operations and experience.

Analytics 66

Analytics Company How To Analysis 66

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. This blog is about the ten best tools you can use in 2023 to improve your customer experiences. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

Forrester's Customer Insights

APRIL 26, 2024

This blog post dives into how product analytics helps uncover valuable insights into user behavior, product performance, and market trends.

Analytics 28

Analytics Trends Marketing Management 28

Blueshift

JULY 10, 2023

From intelligent automation and predictive analytics to personalized recommendations and dynamic content generation, AI truly opens up a world of possibilities for marketers looking to elevate their strategies and drive results.

Marketing 40

Marketing Analytics Strategy Interaction 40

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 133

Case Study Comparison Analytics Study 133

SAP Customer Experience

DECEMBER 19, 2022

In the previous blog posts of this series, we have addressed a multitude of necessary steps for successful journey-to-process analytics.

Analytics 57

Analytics Management Customer Experience Customers 57