The complete guide to user experience metrics
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JULY 5, 2020
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
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The product manager’s CX handbook
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JANUARY 3, 2021
Ten essential elements product managers need to build an agile customer feedback program.
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Launch CX programs in minutes with Program Accelerator
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AUGUST 3, 2022
Learn more about GetFeedback's newest product feature, Program Accelerator.
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Effortless Experience: Does it still matter?
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APRIL 3, 2022
Webinar recap: Matt Dixon reflects on the effortless experience: Does it still matter?
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Customer service best practices: 12 tips to improve your business
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MARCH 17, 2021
Excellent customer service can increase customer loyalty, retention, and more.
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How to create and measure customer service goals
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MARCH 24, 2021
Goals can improve your overall customer service, customer retention, employee experience, and more.
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20 motivational customer service quotes
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FEBRUARY 10, 2021
From customer service to customer satisfaction and loyalty, here are 20 quotes to motivate you to deliver a great customer service experience.
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COVID-19 has forever changed CX. Here’s how
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FEBRUARY 23, 2022
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
17 high-value customer appreciation ideas
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FEBRUARY 3, 2021
Looking for high-value ways you can show your customers you appreciate them? Here are some ideas.
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7 conseils pour un tunnel de paiement fluide et efficace
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MARCH 22, 2021
Découvrez comment améliorer votre tunnel de paiement numérique et augmenter le taux de conversion.
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Improve your company’s customer success team with these surveys
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FEBRUARY 8, 2021
How to conduct customer success surveys to improve retention and satisfaction.
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14 ways to provide great customer service
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FEBRUARY 15, 2021
Follow these steps to provide an excellent customer service experience.
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How to provide more personalized customer experiences
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JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
How to Use Microsurveys to Improve Your Product
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DECEMBER 9, 2020
Everything you need to know about using microsurveys to improve your product and customer experience.
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Everything You Need to Know About Customer Churn Rates
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DECEMBER 2, 2020
This guide covers the basics of customer churn, including how it’s calculated.
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Follow up With Your Customers Using Closed Loop Feedback
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DECEMBER 7, 2020
How to set up a closed-loop feedback program to improve the customer experience and increase customer loyalty.
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What is customer-centricity, and why is it important?
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NOVEMBER 29, 2020
Ensure that your company is creating incredible experiences for every customer by employing a customer-centric approach.
The 20 Best Employee Satisfaction Survey Questions
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NOVEMBER 24, 2020
Ask these employee satisfaction questions to improve your employee experience.
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CX Leader Roundtable wrap-up
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NOVEMBER 7, 2021
During the latest CX Leader Roundtable, we explored the connection between employee experience (EX) and customer experience (CX).
Entretien avec Pierre Leurquin, Directeur Digital, Data et E-Commerce chez Christofle
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SEPTEMBER 23, 2021
Entretien avec Pierre Leurquin, Directeur Digital, Data et E-Commerce chez Christofle.
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How to optimize customer retention
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SEPTEMBER 13, 2020
This guide covers everything you need to know about effectively retaining customers and minimizing churn.
The Digital Customer Journey from Prospect to Advocate
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SEPTEMBER 21, 2020
Learn how you can transform customers into advocates throughout the digital customer journey.
Customer Service Surveys: What to ask?
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SEPTEMBER 28, 2020
Learn how to build customer service surveys and create an exceptional customer experience that will help your business thrive.
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Website exit intent survey: What it is and why you need one
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AUGUST 11, 2020
Learn more about website exit intent surveys, what they are, and why you need them.
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5 Online Survey Types That Help Build a Better Business
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FEBRUARY 2, 2016
Learn the five most common use cases for online surveys, and how your business can use them to gather valuable feedback to improve and be successful.
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Enhance Customer Experience with Omnichannel Support
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AUGUST 25, 2016
Customers want personalized experiences with companies. Omni-channel customer support improves the customer experience one ticket at a time.
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5 Reasons Customer Satisfaction Metrics Still Matter
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SEPTEMBER 1, 2016
Happy customers become the repeat buyers who keep your business alive. Here are 5 reasons you should constantly monitor your customer satisfaction metrics.
Why We Changed the Way We Run CSAT Surveys
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SEPTEMBER 20, 2016
When we (a survey company) discovered the flaws in our first CSAT surveys, we set out to find a reliable formula for measuring customer satisfaction.
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6 Satisfaction Surveys Every Company Should Send
GetFeedback
SEPTEMBER 23, 2016
Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.
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Customer Experience Is the New Competitive Advantage
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OCTOBER 10, 2016
It takes a personalized, customer-centric approach to capture the modern consumer's attention. That's why customer experience is the next frontier.
Creating a Case Closed CSAT Workflow with Salesforce
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FEBRUARY 23, 2017
Measuring customer service quality with Salesforce is crucial, and you can do it seamlessly with a case closed CSAT survey workflow in Service Cloud.
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Customer Experience (CX) vs Customer Service
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MARCH 20, 2017
Customer experience (CX) is a term we're hearing a lot about these days. But what does it really mean, and how is it different from customer service?
Why Marketers Should Drive the Customer Experience [Podcast]
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MARCH 24, 2017
On the Salesforce Marketing Cloudcast, GetFeedback CMO Kraig Swensrud explains why marketers should lead the charge on customer experience initiatives.
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Sharpen Your Customer Vision with Custom Notifications
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APRIL 26, 2017
We created Custom Notifications to help you get feedback in the right hands immediately, so your team can close the loop faster.
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Boosting Case Deflection with Knowledge Base Surveys
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MAY 24, 2017
Maintaining a knowledge base gets exponentially more complicated as a business grows. That's where knowledge base surveys can help.
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4 CX Metrics That Help You Hear Your Customers
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JULY 25, 2017
Customer feedback plays a huge role in customer experience management. We put together a shortlist of CX metrics every company can benefit from tracking.
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Customer Support & Customer Success: One and the Same?
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AUGUST 7, 2017
Customer support and customer success both focus on driving customer satisfaction and loyalty, just in different ways. But will they be different for long?
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4 Support Touchpoints You Might Be Overlooking
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AUGUST 23, 2017
The support experience is made up of small interactions that leave big impressions. Here are 4 customer support touchpoints that might need your attention.
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4 Ways to Keep Up With Customer Expectations
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SEPTEMBER 15, 2017
Customers want consistent, positive experiences from brands, no matter the time or place. Here are 4 ways to keep up with rising customer expectations.
What Makes an Awesome Admin Awesome?
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OCTOBER 25, 2017
Salesforce Admins play a critical business role, but they often fly below the radar. We asked two MVPs to tell us what makes an Awesome Admin awesome.
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6 Reasons to Store Customer Feedback in Salesforce
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DECEMBER 28, 2017
Is your customer feedback sitting in an Excel spreadsheet? You're not alone. Get more from customer feedback by integrating your surveys with Salesforce.
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How to deploy an employee engagement survey
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JULY 21, 2020
Learn everything you need to know about effectively deploying an employee engagement survey.
CX maturity playbook: Customer experience strategy
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MAY 31, 2021
Actionable insight to uplevel your customer experience strategy approach.
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CX maturity playbook: Listen, understand, and act
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MAY 31, 2021
Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.
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