Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coaching Customer Service Agents for Individual Growth.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Customer Alignment

OCTOBER 2, 2017

“ Customer Experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products. ” If its value is recognised, why don’t more organisations learn from CX leaders and strive to deliver more consistent, predictable and enhanced experiences for their customers?

Customer Experience 40

Customer Experience Customer Centricity Customer Journeys Voice of Customer 40

Qualtrics

JANUARY 23, 2019

Successful companies understand that the key to winning customers starts with their employees. In fact, searches for employee experience have risen by 270% in the last 5 years, as companies continue to invest in the employee experience. Follow Ben to learn about the latest advancements in AI for HR. ( @beneubanks ).

Employee Experience 52

Employee Experience Leadership Consulting Trends 52

Russel Lolacher

MAY 1, 2022

How speaking well helps employee engagement. To stay alert to your own senses, and to what information is being given to you from the outside world, and then be mindful of it. almost three decades of running Mainstreet communications offering expertise in organizational planning and leadership development. ” Vicki McLeod.

Culture 52

Culture Communication Leadership Employee Experience 52

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. The only efficient path forward is to put headless technology in front of your legacy systems – or, to migrate altogether.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Coach your service team strategically.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Currency Alliance

FEBRUARY 10, 2021

In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. And, there are specific things you can do as CEO to bring your loyalty program into that league.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Stella Connect

MAY 4, 2017

If you want to come away feeling inspired, energized, and enthusiastic about the possibilities for your brand, you’ll no doubt enjoy all five keynote presentations. How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees . Amaze Every Customer Every Time. Keynote Presentations.

Contact Center 40

Contact Center Omni-Channel Conference Employee Engagement 40

Currency Alliance

APRIL 10, 2021

As CEO, the time you can dedicate to your loyalty program is probably close to zero. There are three specific things you should demand from your loyalty team to make it more profitable – click the links to skip down to each section and get the details…. Uncover the mountains of gold in your mid-long tail customers.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. We pay them.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Magellan Solutions

JULY 5, 2021

Customer-based Organization. – Does the BPO firm consider your customers as their customers too? – Do they get you involved in any decision-making process pertaining to the development of both the agents and customer service? Credibility – Can they ensure the safety of your data?

Call Center 40

Call Center Company Omni-Channel e-support 40

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Training Customers e-support 40